Windows 10: Unable to pair bluetooth device

Hello,


I am having issues connecting bluetooth devices to my PC. The bluetooth was a working about 3 weeks ago and stopped working about 3 days after my service plan with dell ran out...suspicious.


Anyway, I'm pretty well convinced that the new driver broke it (because the last update was done 02/08/19,) however rolling back the driver does not fix the problem. The Wi-Fi still works and is on the same chip in my box and whose driver was also updated.


The bluetooth, from all outward appearances seems to be operational. However, I can't pair any devices. Bluetooth will find the device, then start "Connecting..." for roughly 45-60 seconds and then fails and says "Try connecting your device again."


I have tried just about every solution I can't find on the interwebs to no avail. I've redone drivers....I started, stopped, reconfigured services...nothing. Everything "looks" operational, yet nothing is operating.


I've also tried connecting through the control panel rather than settings because I've had luck with other settings that way but that hasn't worked either.


Wndows 10 Pro, 64-bit, 1809, os build 17763.316 | Dell XPS8930 w/ QualComm DW1810 on chips, QCA9377 driver from dell.


I'd really like to be able to use my surface keyboard again.


Thanks in advance.


***Original title: Just another person with a blue tooth problem...***

:)

 

Bluetooth Devices will not Pair


Hi,

Hopefully this is the correct Forum !

I have a Microsoft Mouse 5000 and Wedge keyboard (the early one that does not fold).
Both have been working perfectly.

Recently I paired them both successfully with a new Samsung tablet, but when I came to use them again on my laptop,
I found that I could not pair either of them.

I have spent countless hours researching this without success.

Here's where I am now:

Settings > Bluetooth & other devices does not list either of them.
Device Manager > Bluetooth has both of them showing and reports both working properly.

Device Manager reports as follows:

Notebook Mouse 5000:
No driver files are required or have been loaded
The Events tab says that further installation is required

Wedge Mobile Keyboard:
No driver files are required or have been loaded
The Events tab says that further installation is required

The 2 Service Discovery Service entries also report that further installation is required.

Can anyone suggest the way forward, please ?

Regards.

 

Unable to connect to Bluetooth device. It pairs up fine.

Hi Hamno,

Thank you for the reply. Sorry for the delay.

I appreciate your efforts and time.

Have you tried upgrading/re-installing the drivers?

I suggest you to try the steps provided below and check if it helps.

• 
  Make sure your Windows device supports Bluetooth and that it's turned on. You'll see a Bluetooth button in action center.
  
• 
  If you don’t see the Bluetooth button, try updating your device's driver. Here's how: Go to
  Start, enter Device Manager, select it from the list of results, and then, in
  Device Manager, locate your device, right-click (or press and hold) it, select
  Update Driver Software, select Search automatically for updated driver software, and then follow the rest of the steps.
  
• 
  If Bluetooth is turned on, and the driver is up to date, but your device still doesn’t work, try removing the device and re-pairing it. Here's how: Go to
  Start, enter Devices, select Bluetooth, select the device, select
  Remove device, and then try pairing again.
  
• 
  Make sure that the Bluetooth-enabled audio device is on and discoverable. How you do this varies with devices, so check the info that came with your device or go to the manufacturer’s website.
  

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

 

Bluetooth does not Recognize/Pair/See Bluetooth Hardware


System Information: Asus Notebook UX303L, Windows 10, Microsoft Arc Touch Mouse Surface Edition

Okay, I've been working on this for awhile and have tried a million things. I'm going back to square one so pretend I haven't tried anything yet.

Here is the problem.

I just upgraded to Windows 10 (from windows 8.1) on a 2 month old laptop. On previous version there were NO problems with bluetooth. The problems started immediately after upgrade.

When the upgrade finished Windows 10 remembered all of my previous Bluetooth pairs. My bluetooth mouse (Microsoft Arc Touch Mouse Surface Edition) worked before the installation but after my system reboot the cursor no longer showed movement. The batteries are new. The mouse is acting exactly like it does when it is properly connected (lights flash, makes scrolling sounds, etc). When I checked the Bluetooth device screen it still showed as paired. I rebooted. No change. So I unpaired the device. When I unpaired the device it flashed for a second as a possible device to pair with and then was no longer on the list. Other possible devices to pair with appear and disappear from the list without cause. (Ex. sees a scanner for a few seconds then no longer has a scanner. Sometimes its up for a few minutes at most but the list is constantly flickering.) So I rebooted. Then it did not see the mouse at all. I did this for several days. Sometimes when I would turn on my laptop it would flicker, sometimes it would not. After about 3 days with no explanation it suddenly showed up and did not flicker. I connected the mouse and it worked for about 2 days. On the 3rd day I tried again, and the cursor would no longer respond even though the mouse was acting exactly the same. I rebooted. No change. I unpaired the device and it never showed up on the list. It's flickered a few times but when I click on it to pair it pops up with an error basically saying "cannot pair. Please check and see if the device is still set to connect to bluetooth." That is only on the rare occasion that it actually shows up on the list long enough to hit pair (maybe 2 times out of 50 attempts or more.)

I've tried everything I can think of, but I'd like to try everything in order that someone else would try to see if I'm missing something.

It is a Microsoft mouse by all means it should work on Microsoft drivers. :/ Arg. Please give any suggestions to help.