Windows 10: Unable to pair bluetooth pen

I have a pen with a top button, and two side buttons.

I changed the battery.

I am unable to pair the device through Bluetooth.

Any suggestions?


***Original title: pen won't work***

:)

 

Using Bluetooth with digital pen

I have not used the pen for a while and now it won't ink.

Checked that the batteries are fine

Checked that I have all updates

Checked that Bluetooth is switched on in settings

Checked that pen is paired

BUT the Bluetooth tile in the notifications panel, says not connected

Any suggestions?

 

SP2 pen does not function after installing win10

Hi,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience caused to you, I will certainly help you with this issue.

You can try the following methods:

Method: 1

Check if the windows update is completely installed.

If not install the failed updates.

Method: 2

Pair Surface Pen manually:

Your pen might not be paired with Surface, or you may need to remove the pen from your list of
Bluetooth devices and re-pair it with Surface.

Follow the steps to pair pen manually:

• Go to Start , and select Settings >
  Devices > Bluetooth
  
• Make sure Bluetooth is on.
• If Surface Pen appears in the list of
  Bluetooth devices, select it, and select Remove device.
• Hold down the top button for seven seconds, until the light in the middle of the pen clip starts to flash
• When the pen appears in the list of Bluetooth devices, select it, and select
  Pair.

Hope this helps in resolving the issue. If issue persists, do get back to us. We will be happy to assist you.

 

Bluetooth does not Recognize/Pair/See Bluetooth Hardware


System Information: Asus Notebook UX303L, Windows 10, Microsoft Arc Touch Mouse Surface Edition

Okay, I've been working on this for awhile and have tried a million things. I'm going back to square one so pretend I haven't tried anything yet.

Here is the problem.

I just upgraded to Windows 10 (from windows 8.1) on a 2 month old laptop. On previous version there were NO problems with bluetooth. The problems started immediately after upgrade.

When the upgrade finished Windows 10 remembered all of my previous Bluetooth pairs. My bluetooth mouse (Microsoft Arc Touch Mouse Surface Edition) worked before the installation but after my system reboot the cursor no longer showed movement. The batteries are new. The mouse is acting exactly like it does when it is properly connected (lights flash, makes scrolling sounds, etc). When I checked the Bluetooth device screen it still showed as paired. I rebooted. No change. So I unpaired the device. When I unpaired the device it flashed for a second as a possible device to pair with and then was no longer on the list. Other possible devices to pair with appear and disappear from the list without cause. (Ex. sees a scanner for a few seconds then no longer has a scanner. Sometimes its up for a few minutes at most but the list is constantly flickering.) So I rebooted. Then it did not see the mouse at all. I did this for several days. Sometimes when I would turn on my laptop it would flicker, sometimes it would not. After about 3 days with no explanation it suddenly showed up and did not flicker. I connected the mouse and it worked for about 2 days. On the 3rd day I tried again, and the cursor would no longer respond even though the mouse was acting exactly the same. I rebooted. No change. I unpaired the device and it never showed up on the list. It's flickered a few times but when I click on it to pair it pops up with an error basically saying "cannot pair. Please check and see if the device is still set to connect to bluetooth." That is only on the rare occasion that it actually shows up on the list long enough to hit pair (maybe 2 times out of 50 attempts or more.)

I've tried everything I can think of, but I'd like to try everything in order that someone else would try to see if I'm missing something.

It is a Microsoft mouse by all means it should work on Microsoft drivers. :/ Arg. Please give any suggestions to help.