Windows 10: Unable to play CD/DVD on PC, drive showing error: Failure using the VxD loader

Can some one tekky help out with a problem?


I've been unable to play DVDs or CDs on my internal drive on my laptop for a while.

When I go to 'System Information' I can see under 'Components' --> 'Problem Devices' that there are two entries:

1 MATSHITA BD-MLT UJ260F;

2 TOSHIBA x64 ACPI-Compliant Value Added Logical and General Purpose Device


Both are saying Error Code: 'Failure using the VxD loader'.


I'm guessing this is the reason why the DVD/CD player isn't working.


I've tried a few things like uninstalling the device in device manager but it reappears when I reboot my PC. And have also tried updating the drivers using the windows update wizard but it returns saying I have the most up-to-date drivers already installed.


Have also run an 'sfc /scannow' in CMD but it returns nothing: "Windows Resource Protection did not find and integrity violations".


Can anyone recommend a fix for this please?


Thanks


HP


***Original title: "Failure Using The VxD Loader" Error***

:)

 

CD drive error

1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

UpperFilters
LowerFilters
UpperFilters.bak
LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

And it likely has something to do with the emulated drive you have listed there.

 

CD/DVD drive won't play CDs & does not appear in This PC list in File Explorer

Hello --

The CD/DVD drive on my older PC with Windows 10 has stopped playing CDs, and the drive does not appear under This PC in File Explorer.

- Yet Device Manager lists the drive and under Properties>General states "This device is working properly."

Any suggestions on how to fix this?

Further details:

- This is a reconditioned Lenovo ThinkPad T430s, running Windows 10 Pro

- The drive is Matsushita DVD-RAM UJ8C2 with up-to-date Microsoft driver

- Before it stopped playing and showing up in Explorer, some CDs were intermittently recognized within WMP. I thought this might be b/c of disc condition (borrowed from public library).

 

Dvd drive not showing


Is this the HP 15r014tx in your system specs? If so, try the steps in this thread....
https://h30434.www3.hp.com/t5/Notebo...r/td-p/6186456

It may be that your DVD drive has a hardware failure (as was suggested in that thread).

More HP support and diagnosis suggestions here in their Help pages....

HP PCs - CD/DVD Drive Is Not Detected (Windows 10, 8) | HP® Customer Support