Windows 10: Unable to play hevc files in Movies and TV app

Discus and support Unable to play hevc files in Movies and TV app in Windows 10 Ask Insider to solve the problem; [ATTACH] Please Help, I can't play some videos in Movies and TV app, whenever I click on the file, The App goes into a weird full screen with dark... Discussion in 'Windows 10 Ask Insider' started by /u/ashuraaz23, Dec 27, 2019.

  1. Unable to play hevc files in Movies and TV app


    Unable to play hevc files in Movies and TV app jIOrpgT0HzHDMkOMP9h-uSBVa3PkfVSC4CO4MXJVIWY.jpg

    Please Help, I can't play some videos in Movies and TV app, whenever I click on the file, The App goes into a weird full screen with dark no video and then immediately crashes. I've noted the codec from VLC, a screenshot of codec information of the file is posted below. Please Help!



    https://preview.redd.it/6o5bjllyz67...bp&s=3ac62b8c3b13f691f888408006713bb66bed7eff

    I've already installed HEVC Video extension from Device Manufacturer, VP9, AV1, MPEG-2 extensions from MS Store

    submitted by /u/ashuraaz23
    [link] [comments]

    :)
     
    /u/ashuraaz23, Dec 27, 2019
    #1
  2. Kuloskap Win User

    movies & TV app can't play sound in mkv files?

    Thanks, but - "Movies & TV" as it is now called is a Windows built-in App; it has a superior HEVC video codec which plays 4K h265 10-bit video more smoothly than latest VLC, Windows Media Player or Media Player Classic (aka, K-Lite).
    Unfortunately, the Movies & TV app gags on many audio formats - which ARE supported by those 3 other Apps. So - if I want sound with my HEVC movies, I have to put up with occasional freezes and dropped frames... OR - I may be forced to choose
    smooth playback - without sound! (Ms actually suggests using VLC to convert MKV to MP4, but it took 3+ hours on a reasonably fast laptop, to convert 1 movie & it was
    still was silent (in Movies & TV) after converting to MP4 file Unable to play hevc files in Movies and TV app :) < Grrr! >

    (Btw, the MacOS version of VLC does play all of those 'problematic' 4K HEVC video files smoothly - with sound - and on a 6-year old Mac laptop.)
     
    Kuloskap, Dec 27, 2019
    #2
  3. Movies & TV will not play mpg files on my Windows 10 computer.

    Hi,

    Thank you for posting your query on Microsoft Community.

    I understand that you are unable to play.mpg formats on Movies and TV app. We will assist you to resolve the issue.

    I suggest you to refer to the article provided below and check if the video formats that you are trying to play is supported by Movies and TV app.

    http://windows.microsoft.com/en-us/windows-10/file-formats-for-the-movies-tv-app

    I would like to inform you that .mpg is not listed as the file format supported by Movies and TV app.

    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Dec 27, 2019
    #3
  4. Paolo Mag Win User

    Unable to play hevc files in Movies and TV app

    DTS audio is not playing on Movies&Tv

    Hi Abdul,

    A DTS audio file format is not supported by the Movies&Tv app which is why you're unable to play it. To better assist you, we suggest that you visit this

    link
    . From there you'll see all of the file formats being supported by the Movies&Tv app.

    Hope this information is helpful.
     
    Paolo Mag, Dec 27, 2019
    #4
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Unable to play hevc files in Movies and TV app

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