Windows 10: Unable to play video and audio files

Discus and support Unable to play video and audio files in Windows 10 Drivers and Hardware to solve the problem; For the past few days I have been unable to play any video or audio files on my windows 10 PC. When I attempt to open an audio or video file, the... Discussion in 'Windows 10 Drivers and Hardware' started by VTB_1, Jun 12, 2019.

  1. VTB_1 Win User

    Unable to play video and audio files


    For the past few days I have been unable to play any video or audio files on my windows 10 PC.


    When I attempt to open an audio or video file, the application hangs, or does not load at all, I can still open images and documents fine though.


    Also when in file explorer, and I move some file around, delete, or create a new folder, I have to hit refresh before the change becomes visible - in the past it would happen right away.

    :)
     
    VTB_1, Jun 12, 2019
    #1

  2. No sound while playing audio and video files.

    Hi,

    I appreciate if you could answer to a few questions to narrow down to the issue.

    • Which is the application that you are using to play the files?
    • Did you try the same on a different player?
    • Did you perform any troubleshooting steps?
    As an initial troubleshooting step, I suggest you to check if the volume is set low or in mute state in Volume Mixer.

    • Right click on sound icon.
    • Open Volume Mixer check for the application that you are playing the files with and increase the volume and check.
    If the issue still persists, I would suggest you to run “Playing audio” troubleshooter to diagnose and fix the issue.

    Follow these Steps to run Playing Audio Troubleshooter in Windows 10.

    1. Type troubleshooting in the search bar.

    2. Select Troubleshooting.

    3. Select View all on the top left corner.

    4. Click on Playing audio.

    Also refer: http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

    Hope the information helps in resolving the issue related to the sound issue. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Jun 12, 2019
    #2
  3. Unable to play audio and video files

    I am facing this issue from yesterday ii am trying to play audio and video files but not working even youtube videos also not playing
     
    HannanShaikh, Jun 12, 2019
    #3
  4. Unable to play video and audio files

    Audio And Videos files are not playing, not even youtube or any **** videos.

    Hi Tista,

    The challenge that you are experiencing with your audio and video files can occur due to several reasons, such as, corrupted system files, driver issues, etc. To better assist you, kindly answer the following questions:

    • When did the issue start?
    • What's the make and model of your computer?
    • What are the other troubleshooting steps that you've taken besides running the audio troubleshooter? This is for us to avoid providing the same steps.

    We look forward to your response.
     
    Joshua Her1, Jun 12, 2019
    #4
Thema:

Unable to play video and audio files

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