Windows 10: Unable to play Videos in OneDrive website

Hello-

I have been emailing the support for over a month sending HAR files along with anything else asked of me, My videos all of a sudden stopped playing in the APP on my devices along with not playing in the Onedrive website.

I cannot get a response for the last two weeks. Microsoft does charge my CC every month for a service that does not work.




***Modified title from: Issue with Onedrive for over a month - My CC keeps getting billed for the service - No one gets back to me!!!!***

:)

 

Unable to find photographs in OneDrive

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are unable to see the Photographs that are uploaded in OneDrive. I suggest you to follow the steps mentioned below and check if you are able to find the files:

1. Login to
   https://onedirve.live.com with your Microsoft account.
   
2. Check for the folders or files that are uploaded.
   

If you are unable to find the photographs, I suggest you to get in touch with the OneDrive support team.

Sign in to OneDrive.com from any browser, click the ‘?’ help icon on the top banner of the page and select
Email OneDrive support. Submit your question and follow the prompts to request support.

Hope it helps.

Nikhar Khare

Microsoft Community - Moderator

 

Unable to view or download videos from websites

Hi Nelson,

Thank you for posting your question in Microsoft Community. We are glad to assist you.

To help you suggest steps to resolve the issue, I would appreciate if you could answer the following questions:

• Did you make any specific hardware or software changes prior to this issue?
• Is the issue specific to a particular website?

Internet Explorer 11 comes with the latest version of flash player pre-installed. So, the issue may rest with the particular page having compatibility issues with the Internet Explorer or there may be an issue with the flash
player configuration settings in Internet Explorer. Hence, I would suggest you to try the following diagnostic steps to get started in the correct direction and check if the issue persists:

Method 1:

I would suggest you to try opening the page in the compatibility view and check if you are able to view the video.

Fix site display problems with Compatibility View

http://windows.microsoft.com/en-IN/internet-explorer/use-compatibility-view#ie=ie-11If Method 1 does not resolve the issue, proceed to Method 2.

Method 2:

Try the additional steps provided in the following link.

Why won't videos play in Internet Explorer?


http://windows.microsoft.com/en-au/internet-explorer/videos-dont-work#ie=ie-11

Note: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer
Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Resetting Internet Explorer isn't reversible, and all previous settings are lost after reset.

Method 3:

As slightly mentioned in the Method 2, make sure that the necessary add-ons are enabled in Internet Explorer. To do this, follow these steps:

• Open Internet Explorer.
• Tap or click the Tools button
  
• In the Currently loaded add-ons list, click Run without Permissions.
• Look for the following add-ons in the list that's displayed. If any of these add-ons are listed, make sure the Status for each is listed as Enabled.
  

• Shockwave Active X Control
• Shockwave Flash Object
• Java Plug-in (may be multiple add-ons)
• QuickTime Plug-in (may be multiple add-ons)
• Windows Media Player

Having done the above steps, check if the websites are functioning properly.

Hope this information is helpful. If the issue still persists, please post back for further assistance, we'll be glad to assist you.

 

Unable to play videos in Windows 10

We suggest uninstalling the display adapter driver that might have caused the video not to play. You can follow the steps provided by Deepak_Krishnan R on this
Unable to play video/youtube/media player which was found helpful resolving the issue.

Get back to us if you need further assistance.