Windows 10: Unable to print after latest Windows update

Curtailed printer access seems to be a common problem, from what I see on the forums. Here is my situation: Lenovo desktop running Windows 10; HP OfficeJet Pro 6968; all Lenovo operating software and drivers up-to-date as of today; all HP drivers up-to-date as of today. Printer has been reinstalled. Windows print spooler indicates operating and automatic. All cable and wireless connections checked and re-checked. When I select File-Print or the equivalent, I get a box showing my existing printers and virtual printers, including the HP 6968 as default. I confirm and select print. Result is a blank screen and no activity from the printer, or else a dialog box with the message "we couldn't print because there doesn't seem to be a printer installed."


When I installed the HP drivers a test page was printed successfully, but I suspect that this operation bypassed the Windows 10 system.


Help?

:)

 

Unable to find print option.

Hello,

Thank you for posting your query on Microsoft Community.

I understand the inconvenience caused to you. I will be glad to assist you for the issue.

I suggest you to follow the steps below to print documents in the Windows 10 and check if it helps:

Step 1:

1. Open Photo gallery and click on the photo that you want to print.

2. Click on the file tab from the top left side of the page.

3. Next select print and again print.

you will be able to print.

If however you are unable to find the print option then follow step 2.

Step 2:

• Once the document/picture is open in, press
  Ctrl+P.
• Click Print as PDF button.
• Check if the document prints as expected.

Let us know if it helps. For further assistance feel free to post your queries in Microsoft forums. We will be glad to assist you.

Thank You.

 

after latest windows 10 update, I cannot even print offline, also it says is preview loading, but it does not

Hi Lynn,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in offline printing after installing the latest update on your device. Let me try to help you with this issue.

Do provide us additional information to assist you better with this issue:

• Which was the latest update installed on your device?
• What is the complete error code/ error message of this issue?
• Is this issue confined to printing any specific document?

Try few of the below troubleshooting steps and check if it helps.

Step 1: I suggest you to try the troubleshooting steps mentioned in the Microsoft article and check if it helps.

Fix printer problems

Step 2: I suggest you to check the status of
Print Spooler service and check.

Print Spooler service, spools print service and handles interactions with the printer.
If you turn off this service you won’t be able to print or see your printer.

Steps:

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for Printer Spooler service, right click on it and
  Start the service.
• Also, set the Startup type to Automatic.
• Now check if you are able to install the driver.

Hope it helps. Reply to the post with the required information and an updated status of this issue for further assistance.

 

Unable to print from Internet.

Hi,

Thank you for the update.

I would like to inform you that this issue might not be due to DNS cache. But before entering into advance troubleshooting, lets try some easy steps:

Check whether you are able to print by using Ctrl + P.

I suggest you to follow the steps below and check if that helps.

• Access Control panel.
• Choose Devices and Printers, it will show a list of all printers installed to this computer.
• Select the printer that is being used, right-clicking on it and select
  See what’s printing from the list. Select the
  Printer menu and then choose Cancel All Documents. Now check if you are able to print from internet.
  
  

If the issue persists, download the latest driver from the manufacturer website and check if that resolves the issue.

Brother Solutions Center

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.