Windows 10: Unable to print as Printer shows Offline

I installed a new printer. It w****ed to change it but nothing works.


***Original title: Printer offline***

:)

 

Networked Printer showing "Offline"

Hey guys,

I'm having a slight issue with one of my printers in that it's showing offline and I can't print to it.

It's a Datamax label printer which is connected to my network via a Netgear print server, this has then be added to one of my servers for sharing etc.

So far I've tried the below.

- Classic on/off.
- Removing from server and re-adding.
- Ensuring that under port configuration SNMP Status is disabled.
- Assigning to different IP.
- Restarting Print Spooler.

I can ping it fine and the printer itself is letting me do manual test prints using its interface, but no matter what I cannot get it to stop showing up as offline and allowing me to print to it over the network. I should add that it's worked fine for the past year.

Any suggestions?

 

Unable to print Printer is Offline

Hi Tamara,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while using printer on your PC as it shows Offline. For further clarity on the issue, please respond to the questions below.

1. Which build version of Windows 10 are you using currently?
   
2. How is the printer connected to the PC?
   
3. What is the exact error message you receive when you try to change the printer settings?
   

Refer the article Which version of Windows operating system am I running?



Meanwhile, I would suggest you to follow the suggestions mentioned in the article

Change a printer’s status from “offline” to “online” and see if that helps.



You may also want to use the
HP Print and Scan doctor to troubleshoot issues related to Printing on your PC.



In addition, you can also try re-installing the driver for your printer from the

HP website



Let us know how it goes.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Both printers register offline for Windows 10

Hi,

Thank you for the update.

Resetting the power to your printer is a quick way to reset the printing system and prepare for further troubleshooting if necessary.

• 
  If the printer is off, turn on the printer, and then check the status of the printer:
  • 
    If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.
    
  • 
    If the printer goes to an idle state after its startup routine, it might be online.
    
  • 
    If the computer still shows the printer as offline, continue using these steps.
    
• 
  With the printer turned on, disconnect the power cord from the printer.
  
• 
  Unplug the printer power cord from the wall outlet.
  
• 
  If you are using a USB cable or network cable, make sure that the cable has not become disconnected or damaged.
  
• 
  Wait at least 60 seconds. Restart the computer while you are waiting.
  
• 
  Plug the power cord back into the wall outlet.
  
• 
  Reconnect the power cord to the rear of the product.
  
• 
  If the printer does not turn on by itself, press the Power button to turn it on.
  
• 
  Try to print.
  • 
    If you can print, the printer is online again. Continue to the next step if the printer goes offline again when printing later.
    
  • 
    If the printer cannot print and remains offline, continue to the next step.