Windows 10: Unable to print

All of a sudden I am unable to print any word, excel or pdf documents to my printer. I have printed a Windows Printer Test Page successfully, although any word, excel or any previous document I was able to print on my Canon MG7760 printer just comes out with a blank page. The printer cycles through as if it is printing although the page comes out blank?Is it a printer driver error ?

:)

 

Unable to find print option.

Hello,

Thank you for posting your query on Microsoft Community.

I understand the inconvenience caused to you. I will be glad to assist you for the issue.

I suggest you to follow the steps below to print documents in the Windows 10 and check if it helps:

Step 1:

1. Open Photo gallery and click on the photo that you want to print.

2. Click on the file tab from the top left side of the page.

3. Next select print and again print.

you will be able to print.

If however you are unable to find the print option then follow step 2.

Step 2:

• Once the document/picture is open in, press
  Ctrl+P.
• Click Print as PDF button.
• Check if the document prints as expected.

Let us know if it helps. For further assistance feel free to post your queries in Microsoft forums. We will be glad to assist you.

Thank You.

 

Unable to Print

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are unable to print after installing to Windows 10.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the Printer?
  
• What happens when you try to print?
  
• Are you using any browser or specific app to print the bank statement?
  
• Did you try printing a document file (like PDF, word or notepad)?

Meanwhile, we would suggest you to perform these steps from this article:

Fix printer connection and printing problems in Windows 10



We await your response.



Aditya Roy

Microsoft Community – Moderator

 

I can't print a PDF document in Windows 10.

Hi Celina,

As described on your post, you are unable to print a pdf file using your HP printer. To help you out with your printing concern, we suggest that you perform the troubleshooting steps provided in this

article which lists all troubleshooting steps for printing issues.

Let us know if it answered your query.