Windows 10: Unable to purchase product key

Discus and support Unable to purchase product key in Windows 10 Installation and Upgrade to solve the problem; Hello, I’ve come here to ask about a problem that has appeared since last night. My current computer is running a version of Windows 10 “under an... Discussion in 'Windows 10 Installation and Upgrade' started by Rialoid, Sep 11, 2020.

  1. Rialoid Win User

    Unable to purchase product key


    Hello, I’ve come here to ask about a problem that has appeared since last night. My current computer is running a version of Windows 10 “under an organization”, even though I am not part of any. Yesterday, I got this notification:

    Unable to purchase product key [​IMG]

    This morning I decided to purchase a Windows 10 key, but only the workspace option was available for me as an option. I tried looking for the 10 Pro key, but the program told me I was already running it. I tried inputting my current key again, but it’s deemed “invalid”. Any solutions?

    :)
     
    Rialoid, Sep 11, 2020
    #1
  2. Ariel Acu Win User

    Windows 10 Product Key for a Free Upgrade

    Hi,

    The product key is important to activate and install Windows 10 to your device. Regarding your concern, let's try to isolate the issue and see what's causing you unable to use the product key to activate and install your Windows 10. Kindly provide the following
    information:

    • Where did you purchase the product?
    • What is the error message you received after entering your product key?
    • What troubleshooting steps have you tried?
     
    Ariel Acu, Sep 11, 2020
    #2
  3. No product key after Windows 10 purchase

    Hi Chris,

    Welcome to Microsoft Community and thank you for your interest in Windows 10.

    • How did you upgrade to windows 10?
    • Have you done clean install?
    • Are you getting any error message?
    • From where have you purchased the Windows 10?
    If you have purchased from online Microsoft store or any store I suggest you to contact them for the product key.

    Please do let us know with more information, so that we can assist you better.
     
    Karthicka_R, Sep 11, 2020
    #3
  4. Unable to purchase product key

    Unable to purchase app in store

    Hello Nraina thank you for posting.

    Here are some suggestions you can try in order to solve this issue.

    • I would suggest you log with your Microsoft Account on
      https://account.live.com make sure your birth date, time&date and the time zone are correct.

    • If you are having this issue on your Windows Phone, please check the time and date on the phone as well (<<settings <<time&date) and set them on manual.

    • Please also log with the same Microsoft account to
      http://www.xbox.com
      and make sure you have created you Gamertag.

    • As a last step, please just do a soft reset of the phone (if the issues are on you r Windows Phone)
    Press and hold the Power and Volume down buttons for 20 seconds, until the phone vibrates. Once it vibrates, release the buttons and the phone should restart.

    Here is another forum posting that might be helpful.

    Unable to Purchase an App in Windows Store

    Kind Regards
     
    Vladimir Mi, Sep 11, 2020
    #4
Thema:

Unable to purchase product key

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