Windows 10: Unable to put restrictions on childs account in the family safe application

In the family safe app it says I need to put restrictions on the time my child is on the app by clicking on the name amd some menu is supposed to poo up. Nothing pops up so I cant seem to figure out what im doing wrong.

:)

 

Windows 10 Family safety - child can disable all feature, why?

Hi,

There may be a sync issue with the restrictions that has been applied to the child account. To isolate your concern regarding Family Safety, we recommend that you follow these steps:

• Remove the Child account on the Family Safety website.
• Change the passwords of your account.
• Add the Child account again.
• Add the restrictions to the Child account again.

Keep us updated with the results if your child will still be able to turn off the Family Safety feature after performing the steps above.

 

Microsoft Family Child Account - Able to Access Blocked Accounts

Hi Randy,

The issue that you’ve encountered regarding the restrictions that you’ve set on your child’s account under
Microsoft Family may be caused by some configuration on the feature. To sort out your concern, we suggest that you remove and re-add your child’s account to the
Microsoft family. This process will re-establish a good configuration on the account. To remove a Family member, you may follow the steps provided in this article on how to
remove members from your Microsoft family.
Once you’re on the page, you may proceed with the steps under the Online section, and then complete the process. After completing the steps, you may go to this article on how to
set up your family, and then complete the given steps. After completing the process,
you may set the restrictions to your child’s account by following the steps given in this article on how to
set restrictions for your child
on Windows 10 and Xbox One.

Keep us updated about your concern for additional assistance.

 

Unable to purchase on Microsoft Store with a Family account.

Thank you for your response. There are other games that allow you to purchase using the Microsoft funds that you transferred to a member of your Family.
If you don't have sufficient money in your Microsoft account to complete a transaction, you must use another form of payment registered with your Microsoft account to cover the remaining purchase amount, charge the entire purchase to the other payment
option in lieu of your account balance, or add additional value to your Microsoft account.

To ensure that the child account is allowed to purchase a content online, you have to check and change the restriction settings on the account by following the steps below:

• Sign in to your account on the
  Microsoft Family page.
• Find your child’s name and select More options > Spending >
  Change content restrictions.
• Change the restrictions settings and allow the account to purchase.

If you are still unable to purchase the game, there is a possible issue with your profile or the billing information. We recommend that you contact Xbox Chat Support to securely check your account and the child account.

Keep us updated with the results after performing the suggested solutions above.