Windows 10: Unable to receive verification code/number on mobile Authenticator App while trying to...

Discus and support Unable to receive verification code/number on mobile Authenticator App while trying to... in AntiVirus, Firewalls and System Security to solve the problem; I desperately need help. I've been trying to log in to my Microsoft Account on PC for a couple of hours now. After I indicated my password, I am... Discussion in 'AntiVirus, Firewalls and System Security' started by Louisa Mazon, May 12, 2023.

  1. Unable to receive verification code/number on mobile Authenticator App while trying to...


    I desperately need help. I've been trying to log in to my Microsoft Account on PC for a couple of hours now. After I indicated my password, I am required to "Approve Sign in Request" using my Microsoft Authenticator app on mobile. However, NO number appears on my authenticator app. Then I opted to choose "I can't use my Microsoft Authenticator app right now" and was given the option to "Use a Verification Code" saying "Enter the code displayed in the Microsoft Authenticator app on your mobile device." However, NO code appears on my authenticator app. Please help.

    :)
     
    Louisa Mazon, May 12, 2023
    #1
  2. ShaVerZ Win User

    Authenticator App / Verification Text SMS

    Trying to install the Microsoft Authenticator App but as I progress through the setup it asks for a verification code, a code I cannot get because I'm setting up the account on the very app which provides the codes it request!

    So, I choose a different verification method and that is mobile. I enter the last four (4) digits of my mobile number as it requests but no text is received. I've tried a number of times now and still, no text.

    The mobile number on my account is correct.

    I don't want to change any of my details to get around the problem as it puts a temporary hold on my account for 30 days, this I'm trying to avoid. I e had this problem before, all the account information was correct but I, either didn't receive the text
    sms or emails. If I can recall, I did get the verification emails but there was a delay of almost a day but I'm not trying to verify by email so this shouldn't be related unless there's a long day in receiving these text sms.

    Any ideas people?

    Thanks in advance Unable to receive verification code/number on mobile Authenticator App while trying to... :)
     
    ShaVerZ, May 12, 2023
    #2
  3. Junaid_A Win User
    INSTALLING AUTHENTICATOR ON ANDROID - Verification Code never sent

    Hi,



    Thank you for writing to Microsoft Community Forums.



    There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, under the section
    Troubleshooting verification code issues,
    in the article
    Microsoft account security info & verification codes
    and see if it helps.



    Additional Info:



    If the issue persists, I suggest you to post your query in the
    Microsoft Authenticator App support forums, where we have support professionals
    well equipped with the knowledge on the same.



    Regards,
     
    Junaid_A, May 12, 2023
    #3
  4. Unable to receive verification code/number on mobile Authenticator App while trying to...

    Unable to receive code on Authenticator App

    Hi,

    One of my partner unable to receive code on her phone.on Authenticator App even after the trouble shooting steps.

    Kindly assist to contact the partner and provide the neccessary assistance.

    Partner Name; Vasu

    Phone:<removed> - Partner based in US

    Email: *** Email address is removed for privacy ***

    Thank You
     
    Athiswari Alagan (Convergys Corporation), May 12, 2023
    #4
Thema:

Unable to receive verification code/number on mobile Authenticator App while trying to...

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