Windows 10: Unable to recover Microsoft password

I purchased a laptop some 2-3 years back and at the time of purchase the dealer asked me to create a Microsoft account so that all the windows subscription like Windows, Microsoft office can be associated to that account. I created an account at that time and now i have forgot its password. I have tried multiple ways to recover my password but none of them are working. The problem is that the account was never used for anything. I hadn't sent any emails to any other account so i cannot mention the email address and subject line of the email in the password recovery tool. Even if i would have h

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Unable to reset Microsoft Password

Hi,



Thank you for posting your concern on Microsoft Community Forums.



I understand how difficult it is when you are not able to reset your Microsoft Account Password as expected. To get clarity of this issue and assist you with appropriate troubleshooting steps, kindly reply with the answers to the
questions below.

1. Are you trying to reset the password to your computer or your email?
2. Do you currently have access to your Microsoft Account, when you try to login using a browser?

If you have trouble resetting the Microsoft Account password, and you are unable to sign in to your account, then you can Recover your Microsoft Account, follow this article on

Recover your Microsoft account by submitting an Account Recovery form. You will also be able to find the link to
live Chat support for issues concerning Microsoft Account at the bottom of the page.



If you are unable to access your Windows Local Account password, then you can check resetting your Windows 10 local account password, follow this article on

Reset your Windows 10 local account password, check if that helps.



Please help us with the screenshot of the page in the application, where you are seeing the wrong information. Follow the steps mentioned in the

screenshot posted by Shawn ‘Cmdr’ Keene on Oct 2, 2015 to post the screenshot. I suggest you to
not to add any personally identifiable information(PII), when you send the screenshot.



We await your response.





Regards,

 

Unable to recover account

Hi DMP000000

My name is Abdirahman, an independent advisor and a fellow Windows 10 user. I will be glad to help your request.

I would suggest you refer to the Microsoft support to help you recover account

To reset e-mail password please visit the link below and see if you able to recover your account

Reset your password .

If not or unable to recover e-mail account, please see the link below go to submit a request to Microsoft for account recovery password

Recover your account

Let me know if you need any assist

 

Unable to recover hotmail account password

Hi Ramhesh, thanks for your question. I'm Graeme, a Microsoft Community expert and fellow user.

I'd suggest you follow the instructions in the below Microsoft support article which guides you through the password recovery process:

https://support.microsoft.com/en-us/help/12429/...

If you're still unable to reset your password after trying those steps, you'll need to contact Microsoft Support to see if they can assist you with your password reset:

https://partner.support.services.microsoft.com/...

Please let me know if you need further support! Thanks!