Windows 10: Unable to register new fingerprint

Discus and support Unable to register new fingerprint in Windows Hello & Lockscreen to solve the problem; I did a fresh install of Windows 10 and while doing the setup got the fingerprint access setup. This was a few weeks ago. Today I tried to set up... Discussion in 'Windows Hello & Lockscreen' started by Rahul Revankar, May 3, 2020.

  1. Unable to register new fingerprint


    I did a fresh install of Windows 10 and while doing the setup got the fingerprint access setup. This was a few weeks ago.


    Today I tried to set up another fingerprint for log in because I injured my registered finger and that is not getting registered. Error message attached. Can somebody help me?


    I have tried the set up multiple times. get the same error. Tried reinstalling windows and there it gives me the option to set up and the same gets registered. Once the setup is complete, and I log in to the system, try adding another fingerprint to the system I start getting this error.


    Unable to register new fingerprint 800e3fac-cde9-4fc9-99b7-338767249257?upload=true.png

    :)
     
    Rahul Revankar, May 3, 2020
    #1

  2. Windows Hello Fingerprint Setup not working

    Hi,

    As per the description, I understand that the fingerprint feature does not work on Window10. We will assist you to resolve the issue.

    As an initial troubleshooting step, I suggest you to uninstall and reinstall the finger print driver and check if that helps to resolve the issue.

    Please follow the below steps.


    • Delete the fingerprints you already registered.

    • Press Windows Key + R Key.

    • Then type “devmgmt.msc” and press
      Enter.

    • Uninstall the current driver
      the current diver under "Biometric devices".

    • You maybe have to click the "discover new hardware" symbol in the device manager.
    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, May 3, 2020
    #2
  3. Dice Vil Win User
    Cannot Register Fingerprint in Windows hello.

    Hi Muhammad,

    We'd like to know a couple of things so that we can better address your concern. Kindly answer the following:

    • Did you use a Microsoft account to sign in before you registered your fingerprint? If so, are you using the same Microsoft account right now to do the same thing?
    • What was the exact error message that you got? It would be great if you can provide us a screenshot.
    • Have you tried signing in with the previous fingers you registered?

    If you're using the same Microsoft account to register your fingerprints and you were able to sign in with the fingers you previously registered, that means they are already registered in Windows Hello and you don't need to re-register them again (thus,
    the possible error you're getting). You have the option to add multiple fingerprints or remove all fingerprints that are currently registered under your account.

    If you have other questions or need further assistance, feel free to reach out to us.
     
    Dice Vil, May 3, 2020
    #3
  4. Dyan Rey Win User

    Unable to register new fingerprint

    PIN and FingerPrint not working

    Hi,

    We understand that you're having challenges with your finger print login option. You may be facing it due to various reasons. To start troubleshooting, we suggest that you uninstall and reinstall the
    finger print driverand check if the issue reoccur. Follow the steps below:

    • Delete the fingerprints you've already registered.
    • Press Windows Key + R Key.
    • Then type “devmgmt.msc” and press Enter.
    • Uninstall the current driver the current diver under "Biometric devices".
    • You maybe have to click the "discover new hardware" symbol in the device manager.

    Let us know how it works.
     
    Dyan Rey, May 3, 2020
    #4
Thema:

Unable to register new fingerprint

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