Windows 10: Unable to reinstall Office 2016

Discus and support Unable to reinstall Office 2016 in Microsoft Office and 365 to solve the problem; Hi Windows 10 Home version 109 I wonder if anyone is able to help I bought Office 2016 last year - I really only use Excel and Word... All worked... Discussion in 'Microsoft Office and 365' started by Neil23, Apr 1, 2020.

  1. Neil23 Win User

    Unable to reinstall Office 2016


    Hi

    Windows 10 Home version 109

    I wonder if anyone is able to help

    I bought Office 2016 last year - I really only use Excel and Word...
    All worked okay for a few weeks/months and then the software started crashing... after being open for a few minutes...

    I uninstalled the software using the MS Uninstall and downloaded from MS the new software.... but when it tries to install it gets stuck at 94%

    Then displayed Error Code 30015-11 ((3221356598)

    Any suggestions as to how to fix it?

    - - - Updated - - -

    For info
    DISK CLEANUP RESOLVED THIS

    :)
     
    Neil23, Apr 1, 2020
    #1
  2. Kari Win User

    Problems reinstalling Office 2016

    First thing to do is to go through each step in this Office Support document: Manually uninstall Office - Microsoft Office

    That will take some time, I have done this a few times and dislike the complexity of it every time, but it has always helped me to reinstall Office.

    One step not mentioned on that page is to restart when done, before reinstalling Office.
     
    Kari, Apr 1, 2020
    #2
  3. Scott Win User
    Unable to install Microsoft office 2016 professional plus

    I have a similar problem where a Office Professional Plus 2016 32-bit version has failed to install and is still unresolved. Here are my steps and the additional links from Microsoft which may work for you (but which have still not resolved my own problem)

    Office 2016 Installation problem

    Installing on a Windows 10 Desktop 8gm Rm running Office 2010 32-bit.

    Microsoft advised us to first uninstall our old Office 2010 before installing the new Office 2016 program. Our Office 2010 had run well for 6 years, but that is when the installation problem began.

    When trying to install the OFFICE 2016 32-bit package, it quickly stops with the following error:

    When clearing that error, it always shows second error:

    We researched blogs and found this problem to be very common whenever an older Office version was uninstalled prior to installing Office 2016, and we followed all the following suggestions (with full reboots each time).

    1. RAN SFC on drive C: and found no errors.
    2. Ran RUN %ProgramData% and renamed Office.help to Office.Help.Old
    3. Ran the MS Program Install and Uninstall Troubleshooter.
    4. Ran a Clean Boot.
    5. Ran Control Panel - in startup found Windows Installer was on and set for Manual.
    6. Went back to VLSC site 6 more times and downloaded a fresh Office 2016 (32-bit version) in case any files were corrupt, but I still got the same install messages.

    Below are links to Microsoft that have worked for some, but not all, users. I believe Using Windows 10 UNIVSTALL (before) running the Office 2016 ISO file either removes an important registry entry, or inserts one that causes the new install to fail. Hopefully one of these will help you.

    Microsoft Links

     
    Scott, Apr 1, 2020
    #3
  4. Unable to reinstall Office 2016

    Office 365 or Office 2016

    Under info for the new office listing on My Visual Studio it states.

    Office Professional Plus 2016 (x86 and x64) - (Multiple Languages)
    To obtain the product, follow these steps:

    Step 1: Get your product key by clicking the ‘Get key’ button on the right.

    Step 2: Go to the Office website by clicking the ‘Get it now’ button.

    Step 3: Enter your 25-character product key and continue as directed on the site.

    Released: 9/23/2015

    And for the discontinued it states.

    Office Professional Plus 2016 (Discontinued)
    Info
    Keys
    Office Professional Plus 2016 (x86 and x64) - DVD (English)
    No additional details are available for this file.

    Released: 9/22/2015
    SHA1: 213A8A0F8849516704101CB6C49F6A027B0D6D5F
    File name: en_office_professional_plus_2016_x86_x64_dvd_6962141.iso

    I'm thinking option one is going to be my only option. I'm fine with that as long as I can get Outlook to work with my ISP's pop3 e-mail. Last time I tried that with the new 2016 install I could not get it to work, no way no how. All the same settings that work with the ISO install?

    EDIT: I should mention, for me as far as I know, neither of these options are a subscription. They use two different keys but they are perpetual one time activation licenses. I only ran the new download briefly though, as I could not get outlook to work. I bailed and went back to what works.
     
    alphanumeric, Apr 1, 2020
    #4
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Unable to reinstall Office 2016

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