Windows 10: Unable to remove member from Family Group - "Please try again later. We can't do this right...

Discus and support Unable to remove member from Family Group - "Please try again later. We can't do this right... in User Accounts and Family Safety to solve the problem; Hello. My 12 yr old daughter created a Microsoft Account for herself and then added a friend of hers as a "family member" about 6 months ago. I am now... Discussion in 'User Accounts and Family Safety' started by ivylain, Apr 5, 2021.

  1. ivylain Win User

    Unable to remove member from Family Group - "Please try again later. We can't do this right...


    Hello. My 12 yr old daughter created a Microsoft Account for herself and then added a friend of hers as a "family member" about 6 months ago. I am now trying to add her to our actual family account so that she can download Microsoft 365 for school and she is unable to join our family because she has child account tied to her current Microsoft Account. When I log into her account at account.microsoft.com/family I see her friend/child account list. I click on "More Options" --> "Remove from family group". Then when the pop-up appears asking if I am sure I want to remove, I select "Remove". It acts like it's going to remove it then comes back with a message "Please try again later. We can't do this right now." I have tried many times and I can't get it off her Microsoft account. I also went to the Computer Settings and Account info...I see the child account her friend listed but the only options I have are to "Block" or I can change her from a user to an Admin. Please help me get this friend off her account so she can leave the "family group" she created and join the active family account. Thank you!

    :)
     
    ivylain, Apr 5, 2021
    #1

  2. Unable to remove Member from Family Account

    I am unable to remove any family members from my family account.

    Whenever I log in and try to remove a member it says "Please try again later. We can't do this right now." I have tried using every adult account, to either remove itself or a child account but they always say the same thing.

    I have shut down the computer and tried on a different device and get the same message.

    I was unaware of the limit on the members now I have a hybrid of real used accounts with temporary ones without the ability to have all the family members log in our laptop (as children). I would be happy to have the whole family relationships dissolved
    or even just the ability to remove members.

    I have tried releasing the accounts on the laptop by 'blocking' them but that didn't help either. Open to suggestions as I have been pulling my hair out for hours now and getting knowhere with first level support.



    Please help
     
    MatthewAnderson_77771, Apr 5, 2021
    #2
  3. seganku Win User
    Last member (Adult) unable to leave Family group

    Unable to remove member from Family Group - "Please try again later. We can't do this right... [​IMG]


    Unable to remove member from Family Group - "Please try again later. We can't do this right... [​IMG]


    Unable to remove member from Family Group - "Please try again later. We can't do this right... [​IMG]


    winver: 19041.113

    I'd like to leave this family(-group) to join another, but I've been seeing this same error for several days now, across at least a couple reboots.

    Additional information: I've sent this account an invite from the other family, and get the invite here. If I try to accept the invite, it says I must leave my current family first. I get the link to leave, but the same error.

    Any ideas?
     
    seganku, Apr 5, 2021
    #3
  4. Unable to remove member from Family Group - "Please try again later. We can't do this right...

    removing a family member

    I like to remove a family member from the account but when I select family member I do not see remove option and the only choices are either Block to sign or change. Any suggestion.
     
    MariamMoasser, Apr 5, 2021
    #4
Thema:

Unable to remove member from Family Group - "Please try again later. We can't do this right...

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