Windows 10: Unable to reset pin to use Microsoft Hello, Not able to connect to Microsoft Customer Support

Unable to reset pin to use Microsoft Hello, Not able to connect to Microsoft Customer Support

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Microsoft Passport errors during PIN creation


Microsoft Passport errors during PIN creation

Source and more: https://technet.microsoft.com/en-us/...g-pin-creation

 

Unable to reset Microsoft Password

Hi,



Thank you for posting your concern on Microsoft Community Forums.



I understand how difficult it is when you are not able to reset your Microsoft Account Password as expected. To get clarity of this issue and assist you with appropriate troubleshooting steps, kindly reply with the answers to the
questions below.

1. Are you trying to reset the password to your computer or your email?
2. Do you currently have access to your Microsoft Account, when you try to login using a browser?

If you have trouble resetting the Microsoft Account password, and you are unable to sign in to your account, then you can Recover your Microsoft Account, follow this article on

Recover your Microsoft account by submitting an Account Recovery form. You will also be able to find the link to
live Chat support for issues concerning Microsoft Account at the bottom of the page.



If you are unable to access your Windows Local Account password, then you can check resetting your Windows 10 local account password, follow this article on

Reset your Windows 10 local account password, check if that helps.



Please help us with the screenshot of the page in the application, where you are seeing the wrong information. Follow the steps mentioned in the

screenshot posted by Shawn ‘Cmdr’ Keene on Oct 2, 2015 to post the screenshot. I suggest you to
not to add any personally identifiable information(PII), when you send the screenshot.



We await your response.





Regards,

 

Unable to create Windows Hello PIN

Hi,

I have just bought second hand Lenovo T470s Laptop, which reset to factory setting (I believe). Now, I am trying to setup the Hello PIN first time and getting the following error:

"we weren't able to set up your pin. you can try again, or skip this step and set up a pin later."

Any suggestion on how to solve this??

Thanks for your help in advance.

Regards,

B Patel