Windows 10: Unable to Run Adobe XI App; Shutting Itself Down

Hi:

I am experiencing a problem with Adobe XI, whereby the app shuts itself down after about ten seconds, or less. This happens if I click the desktop Adobe XI shortcut as well as when I attempt to load an existing PDF file via File Manager. *Mad Adobe Reader does not have this problem.


Rebooting/Cold Startup of my PC did not help.

I ran Task Manager-Processes; but to me things appear normally during the approximate ten-second interval.

FWIW, a newer version of Microsoft Edge ( Microsoft Edge is up to date.Version 83.0.478.54 (Official build) (64-bit) )
was (automagically) installed a couple of days ago. That is the only recent software change that I am aware of.

I am presently concerned with regaining use of the Adobe XI app.
Can anyone help me to regain the Adobe XI app?

Thanks for reading this. Be well and stay safe.

.

:)

 

Adobe Acrobat 9 Pro not listed under set default program

Hi,

Thank you for posting your query in Microsoft Community.

As you are unable to set Adobe Acrobat as default program from settings, I suggest you to follow the steps provided below:

• Navigate to the file which you want to open using Adobe Acrobat.
• Right click on the file and select Open with and click on
  choose another app.
• Check if Adobe Acrobat is listed in the programs list.
• If not then click on Look for another app on this PC.
• Navigate to the location where Adobe Acrobat is installed and select the same.
• Check the box for Always use this app to open files and click on
  OK.

Hope this helps. Keep us posted on the status for further assistance.

 

My pc takes for ever to shut down when i restart

Suggest cleaning up your startup list .There may be many services / Apps you can remove on startup which is not needed on boot or during shutdown.
Before you shutdown the Pc check what is running in Task Manager as a program or service in not killing the process on shutdown

Would suggest cleaning up running apps and services -Autoruns, StartupMonitor,HighjackThis,
Malware Scan - Malwarebytes,ADWcleaner, Combofix

 

MS Edge overpowering Adobe

Hi Amanda,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing in settings adobe as your default app to access PDF files, we will help you with this issue.

Step 1: I suggest you to download and install the Adobe Acrobat Reader from the website:

Adobe Acrobat Reader DC

(Follow the steps 1, 2, & 3)

Step 2: After you install the application, follow the below to set it as a default application to open .pdf files.

• Right click on any of the PDF files, click on Open with option.
  
• If you don't find Adobe Acrobat Reader, click on More apps
  under Other options
• After selecting the application, place a check mark on Always use this app to open .pdf files
  and click on Ok

Try the below steps and check if the same issue occurs again.

Hope it helps. Reply to the post with an updated status of this issue for further assistance.