Windows 10: Unable to see but hear audio of all videos on my computer

Could anyone please assist with any ideas to resolve the issue of not able to watch any videos but only hear audio when trying to watch on my laptop on windows 10? I am using MS Edge.

:)

 

Audio part of the video is not saving on Windows 10.

Hi Susie,



The issue might have occurred due to the following reasons:

• Software used to create the video.
• Step forgotten while creating the video.

Before we assist you further, I would like to ask you a few questions:

• Which software are you using to create the video?
• Did you skip the step to add audio while creating the video?

You may have skipped the step to add the audio while creating the video. Check if you have followed the steps to add audio while creating the video on the computer.



Write to us with the answers to the above questions and the status of saving the video on the desktop issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.

 

My PC Will Not Play Any Video or Audio Files

Hi Adam,

The issues with accessing audio and video might have occurred due to corrupted/ outdated drivers on your computer.

Provide us additional information to assist you better with this issue:

• What is the make and model of your computer?
• Have you tried to access videos on different browser (Internet Explorer) and check?
• Were you able to access any other audio from your computer?

Let us try the below troubleshooting steps and check if it helps.

Method 1: I suggest you to run the Audio troubleshooter and check if it helps.

try the audio troubleshooter.

Method 2: I suggest you to change the properties of Windows Audio services and check if it helps.

Steps:

• 
  Click Start, type
  Services.msc in the Start Search box.
  
• 
  Scroll down the list of services, right-click
  Windows Audio and select Start.
  
• 
  Select Properties for
  Windows Audio and set its Startup Type to
  Automatic.
  

Method 3: I recommend you to update the audio drivers and check if it helps.

• Open Start, enter
  Device Manager, and select it from the list of results.
  
• Under Sound, video, and game controllers,
  select your sound card, open it, select the Driver
  tab, and select Update Driver.
  

Method 4: I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Hope it helps. Reply to the post with an updated status of accessing audio and video on your computer for further assistance.

Thank you.

 

Unable to hear sound

Hi Arif,

Thank you for posting your query on Microsoft Community.

Please reply to the following question to better understand your issue:

1. Is your issue confined to a single application or for all?

Method 1: Run the troubleshooter.

Please follow the steps below:

• 
  Type “Troubleshooting” on the Windows Search bar and hit enter.
  
• 
  On the left side of the Troubleshooting window, click on “View all”
  
• 
  Click on Windows Store App. Please provide a password if asked for it and click ok.
  

Method 2: I would suggest you do the following steps and see if it helps:

Update Sound, video and game controller drives from Device Manager.

• 
  Press Windows key + R key. Type "devmgmt.msc" and click Enter.
  
• 
  Expand the Sound, video and game controller drives.
  
• 
  Double-click on the drive.
  
• 
  In Properties, go to Drivers Tab and click on Update.
  

Method 3: If this does not work you might have to Uninstall and then reinstall your drivers in compatibility mode.

Follow the steps to uninstall and reinstall the driver.

• 
  Press Windows key + R key. Type "devmgmt.msc" and click Enter.
  
• 
  Expand the Sound, video and game controller drives.
  
• 
  Double-click on the drive.
  
• 
  In Properties, go to Drivers Tab and click on Uninstall.
  
• 
  Reinstall your audio driver from Manufacturer's Website in Compatibility mode.
  
• 
  Restart your system
  

Hope this helps. Please respond if you have further related queries.

Regards,