Windows 10: Unable to send request for more screen time

Hi. I noticed my child is unable to request for more screen time when the VPN is connected. It works perfectly when the VPN is off. Why?

:)

 

Unable to send request for more screen time

Hi. I noticed my child is unable to request for more screen time when the VPN is connected. It works perfectly when the VPN is off. Why?

 

Microsoft Family additional Screen Time requests not being sent

Support Engineers:

Please read my issue and the steps I have already taken very carefully -

My Issue:

• I have screen time management setup for my children.
• When they surpass their allocated time, they are presented with the option to request additional time (as expected).
• PREVIOUSLY, I would receive an email asking for my approval to grant them additional time. I would approve and they would be able to use their accounts (as expected).
• CURRENTLY, I no longer receive the email once they click on the request for more time. They are unable to log into their accounts which is impacting their ability to complete homework assignments.

Steps I have already tried that did not work:

• Rebooted
• Tried to submit the request from multiple PCs
• Deleted all files under the C:\ProgramData\Microsoft\Windows\Parental Controls folder
• Tried running the Family Safety Time Limits tool (doesn't work on Windows 10)
• Applied all known Windows Updates

PLEASE HELP!

Thank you for your time

 

Unable to send request for more screen time

When the request was made while in session, the error message was "unable to connect to internet". If the request was made at login page, it gave a general "unknown error" type of response.

I use NordVPN with auto connect feature turned on. It connects to the same country I'm in.

When VPN was disconnected before time is up, the request flows through.