Windows 10: Unable to set Convenience PIN

Hello,


I am assisting an end user with setting up a convenience PIN on an AD-joined device, but am having a difficult time being able to enable the option! I am continually getting the message that the option is not available, and "Something went wrong. Try again later."

Here is what has been done so far:
- A tech has done generic OS troubleshooting to ensure no corruption dism online restore, sfc, Windows updates

- The NGC folder's, at the below path, contents has been cleared:
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft

- The below registry key has been set:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System] "AllowDomainPINLogon"=dword:00000001


- Set all group policy settings at the following path to "Not configured"

Computer Configuration > Administrative Templates > Windows Components > Windows Hello for Business


- Set the group policy setting for "Turn on convenience PIN sign-in" at the following path to "Enabled". All other settings are set to "Not Configured"

Computer Configuration > Administrative Templates > Logon


- Set all group policy settings at the following path to "Not configured"

User Configuration > Administrative Templates > Windows Components > Windows Hello for Business

The PIN is able to be set on a local account on the computer, so it seems at this time to be profile-specific and I performed the following with this in mind:
- Reviewed all GPOs being applied to the account to ensure that no settings would interfere with this

- Audited an export of her User Configuration gp settings against mine working on my AD-joined computer and verified no differences

- Removed a registry key at the below path for an old profile not removed during a prior profile recreation:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList


I'm nearly at the end of my rope and am hoping that someone can assist!

:)

 

Unable to set PIN for log-in

Hi,

There is a possibility that this is due to . To properly isolate your issue, kindly verify the following:

• Did you encounter any error messages?
• What troubleshooting steps have you done to troubleshoot the problem?
• Which Windows 10 version/build is currently installed on your computer? To check, type
  winver in the search option.
  

In addition, you can try Jessen P's suggestion on this link
to see if it will work for your issue.

We're looking forward to your response.

 

Unable to set up PIN

Hi,

There can be many reasons why you are unable to set up a PIN on your device. One of these is due to corrupted system files. For us to properly figure out what's causing this error, we'd like to confirm the following information:

• How and when did the issue start?
• Have you recently installed any updates?
• Have you made any relevant changes to your device prior to this happening?
• Have you tried using another profile to check if the same thing occurs?
• What steps have you taken so far to resolve the issue?

Your reply is highly appreciated.

 

Unable to set PIN for log-in

I have tried every suggestion I have found online, but nothing works. When I click to add a pin, nothing happens. This is a new Windows 10 laptop, and from day 1 of set-up, I was unable to set a PIN. I had Windows 10 on another laptop and was able to set
ta PIN with no problem. The more I use Windows 10, the more discouraged I become.