Windows 10: Unable to set up fingerprint on Windows 10

Every time when I am trying to set up my fingerprint, it shows like below.




I've tried to uninstall and re-install the driver but still it doesn't work.

:)

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Unable to use Fingerprint Reader

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to use Windows Hello Fingerprint on your HP ProBook 6470b. I’ll certainly help you with the issue.



However, please let us know:

• What happens when you try to setup fingerprint?
  
• Do you receive any error message/code? If yes, what is the error message/code?
  
• Were you able to use fingerprint on your computer earlier?
  

I would suggest you to refer the section Setting up a fingerprint reader from the HP article

HP PCs - Set Up Sign-in Options for Windows Hello (Windows 10).



For additional information, see Windows 10 sign-in options and privacy
and Learn about Windows Hello and set it up.



Please reply with more information on the issue to help you further with the issue.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Unable to use Fingerprint Reader

Thank you for your concern, i tried the method you gave but it didn't work. The error i get is 'we couldn't find a hardware compatible with windows hello fingerprint.