Windows 10: Unable to set up windows hello face and fingerprint.

Recently purchased Dell Inspiron 5593, I am unable to set up windows hello face and fingerprint. It says " We couldn't find a camera compatible with windows hello face.



:)

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows Hello Fingerprint issue

Hi Nikhar,

Thanks for the reply.

Yesterday I had a chat discussion with one of the Microsoft tech agents. After much troubleshooting and hit and try, some issues got fixed.

I use HP Client Security for fingerprint login. There I also created 'spare key' which was preventing Windows to show fingerprint login option. When I removed spare key option, I got back the fingerprint login option for me.

Thanks & regards,

Rajesh Pathak

 

Remove old fingerprint/face from deleted account

Hi,

Windows is specifically configured to keep Windows Hello biometric data secure and hard to tamper with. The data is kept locally on the device and in the event that the associated account is deleted, we suggest using a different finger to setup Windows Hello
again. Just to confirm, have you already tried using the fingerprint from a different finger?

In case you're still unable to set up Windows Hello using a different fingerprint, follow these steps to delete the data:

• Click Start.
• Type Services and select it from the list of results.
• Right-click the Windows Biometrics Service from the list and click
  Stop.
• Open File Explorer.
• Navigate to this location: C:\Windows\System32\WinBioDatabase.
• Delete all the .DAT files in the folder. If you can't see anything in the folder, click the
  View tab in File Explorer and check Hidden Items.
• After deleting the .DAT files, try setting up Windows Hello again.

Let us know if you're able to setup Windows Hello after following these steps.

----

If you think this was useful, you may "mark it as an answer" to help those who are facing the same problem.