Windows 10: Unable to set-up Windows hello

Hi,


I am trying to set up Windows Hello on my new HP Dragonfly Elite laptop. I have configured a PIN and both face recognition and fingerprint scanner. However, when I get to the lock screen I don't get the option to log in using either of the biometric options.


When I choose the option "different user" i can choose the biometric options, but it will tell me that my face is not enrolled.


I have tried the following:


* installing all windows updates

* removed biometric sign in options and re-added them

* Changed my PIN

* Enabled biometrics policies in the Group Policy Editor

* Checked for updates on biometric device drivers

* Checked if "AllowDomainPINLogon" registry setting is enabled it is

* Checked if my TPM is active it is


But still no luck. I am running out of ideas so I would appreciate any help or suggestions as to how to make this feature work.


Thanks in advance!

:)

 

Set up Windows Hello

Hi Dileep,

Thank you for posting your query in Microsoft Community.

I understand that you are unable to see Windows Hello. I will be glad to assist you with this.

This could because you have not set up your sign in option.

I would suggest you to refer to the link below for steps to set up your sign in options and check if it helps:

Get started with Windows Hello

Do get back to us with the result. We will be glad to help if you need further assistance.

 

Windows Hello Face Recognition Set up

Hi,

Please provide us below details to assist you better,

• How exactly you are trying to setup Windows Hello Face Recognition?
• What is the error you are getting, while trying to setup Windows Hello Face Recognition?

A regular webcam will not work with Windows Hello. Windows 10 features Windows Hello, which provides new ways to authentication using biometrics including facial recognition.
Since this is essentially 3-d detection, a camera with a specialized illuminated infrared camera is required.

I suggest you to try the below steps to setup Windows Hello Face Recognition and check if it helps.

• • 
    Open up "Settings" and click on "Accounts," then "Sign-in options."
    
  • 
    You need to set up a PIN code before you're allowed to use Windows Hello. So hit the "Add" button under "PIN" to set that up. Once you've done that the options to set up Windows Hello will unlock.
    
  • 
    You'll now see which options are available to set up under Windows Hello, Since we're looking at facial unlock you'll see an option for "Face." Click on "Set Up."
    
  • 
    The next screen will give you a little background on what Windows Hello is. Click on "Get started".
    
  • 
    The next step could happen incredibly quickly. Position yourself so your face is in the center of the frame that appears on screen. The camera will then do what it needs to do to register your face.
    
  • 
    Once you're set up you have an option that allows you to improve recognition.
    
  • 
    Now, when you go back to Settings you'll have the option again to improve recognition, remove your face, a toggle to turn on unlocking your PC when it sees your face and an added security option that will require you to turn your head
    left and right for verification.
    

For more information, refer to the below link:

Windows-Sicherheit: Microsoft Defender Antivirus und mehr | Microsoft

Hope this information helps. Get back to us if you have any more queries on windows.

Thank you.

 

Unable to set up Windows Hello

Hi Daryl,



Thank you for writing to Microsoft Community Forums.



This issue might occur if Windows Hello was set up with another account. You may get the error even if the account was removed from the computer, because removing account does not remove the profile, however deleting all previous Biometric entries
from the computer should fix the issue. Please refer to Allan Mej’s suggestions, dated Feb 4th, 2019 on the thread:



Windows hello removal from an account I no longer have access
to.



I would also suggest to check how many accounts are there on the computer.

• Open the Run widow by pressing the
  Windows key and the R key together.
  
• Type NETPLWIZ and hit Enter to open the
  User Accounts window and see if any other account exists on the computer.
  

Hope it helps.

Feel free to contact back in case, you need any further assistance with this issue.



Regards,

Peer Samie

Microsoft Community-Moderator