Windows 10: Unable to setup a PIN

Discus and support Unable to setup a PIN in Windows Hello & Lockscreen to solve the problem; I am trying to login to my laptop. I recently changed my pin and updated the fingerprint sensor. I locked my laptop and when I went to sign-in again,... Discussion in 'Windows Hello & Lockscreen' started by lgmurphy28, Apr 7, 2021.

  1. Unable to setup a PIN


    I am trying to login to my laptop. I recently changed my pin and updated the fingerprint sensor. I locked my laptop and when I went to sign-in again, my fingertip sensor stopped working and I am now prompted to sign-in with my pin. To do so, I am prompted to login to my Microsoft account, which I am able to do so successfully. However, it then asks me to create a new pin. When I try to proceed, there is an error message that asks me to try again or try again later. I have refreshed and it still will not allow me to create a new pin. I can't login with any other method. How can I access my account without the ability to use/create a pin?


    ***Original Title: Prompted to Create a Pin on Login Screen, Error Message, Can't Use Any Other Method to Login***

    :)
     
    lgmurphy28, Apr 7, 2021
    #1
  2. Noor_Azam Win User

    Unable to setup Windows Hello, error: incorrect pin

    Hello,

    Thank you for writing to Microsoft Community Forums.

    May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

    Do you have any other user account on the computer?

    If yes, does Windows Hello work on that account?

    If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

    I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

    Please follow the steps below to remove and re-add the PIN:

    • Press Windows logo key + I to open Settings.
    • Select Accounts.
    • Click on Sign-in options.
    • Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
    • After the pin is removed, please click on
      Add to setup pin for the account.
    • After setting up a new PIN, try to set up Windows Hello.


    Hope it helps.

    Regards,

    Noor Azam S

    Microsoft Community – Moderator
     
    Noor_Azam, Apr 7, 2021
    #2
  3. Jan Del Win User
    Can't Setup PIN in windows 10

    Hi, Curtis.

    Setting up a PIN is one of the options to increase the security level for your device. We suggest that you follow the troubleshooting steps given by Yashwanth Kotakuri on this
    thread to know more on how to setup a new PIN.

    Get back to us if you need further assistance.
     
    Jan Del, Apr 7, 2021
    #3
  4. Romel Ram Win User

    Unable to setup a PIN

    Unable to set PIN for log-in

    Hi,

    There is a possibility that this is due to . To properly isolate your issue, kindly verify the following:

    • Did you encounter any error messages?
    • What troubleshooting steps have you done to troubleshoot the problem?
    • Which Windows 10 version/build is currently installed on your computer? To check, type
      winver in the search option.

    In addition, you can try Jessen P's suggestion on this link
    to see if it will work for your issue.

    We're looking forward to your response.
     
    Romel Ram, Apr 7, 2021
    #4
Thema:

Unable to setup a PIN

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