Windows 10: Unable to setup PIN and Fingerprint after a recent crash

Discus and support Unable to setup PIN and Fingerprint after a recent crash in Windows Hello & Lockscreen to solve the problem; Recently my laptop crashed due to a game and I had to restart it multiple times to get out of the automatic diagnosis and open my laptop again. After... Discussion in 'Windows Hello & Lockscreen' started by jeevanreddy1, May 17, 2020.

  1. Unable to setup PIN and Fingerprint after a recent crash


    Recently my laptop crashed due to a game and I had to restart it multiple times to get out of the automatic diagnosis and open my laptop again. After which, I've not been able to use windows fingerprint and PIN to unlock my laptop. Tried resetting my windows and troubleshooting options. Still couldn't get it to work. Is there any way to fix these issues ?

    :)
     
    jeevanreddy1, May 17, 2020
    #1

  2. Windows Hello fingerprint and PIN setup crashes

    Hey guys.

    I got a new Lenovo X1 Yoga laptop with a fingerprint scanner, but for some reason Windows Hello won't set up. It worked initially, but I've had to do a few clean installs due to other problems and now it just
    doesn't function at all.

    I click on set-up fingerprint. I then enter the fingerprint, and it asks for my windows password before asking me to setup a PIN code. When I enter the PIN code and press 'OK' nothing happens at all. I also
    tried try to do it on a fresh install of windows and it just says 'there was an error creating a pin code.'

    I've looked everywhere for an answer to this, but can't find one. However, if I want to setup just a PIN without setting up the fingerprint it will let me. If I setup the PIN first and then go to setup fingerprint
    it wo't even show the fingerprint scanner after it asks for my PIN for confirmation.

    Any suggestions or help are much appreciated! (I found that many people have this exact same problem with no solution yet)

    Specs

    Windows 10

    i7, 8 GB RAM, etc..
     
    Carlos A Mora, May 17, 2020
    #2
  3. ErinHIC Win User
    Unable to setup Fingerprint & PIN

    I had to reset my YOGA 720 yesterday and now I can't set up the fingerprint reader and PIN. I begin the fingerprint scanner setup and when prompted to set up the PIN the screen resets itself and I'm back to Windows Hello settings. I try to setup the PIN
    directly from there and it doesn't open up a prompt.
     
    ErinHIC, May 17, 2020
    #3
  4. Billy'M Win User

    Unable to setup PIN and Fingerprint after a recent crash

    Windows Hello fingerprint and PIN setup crashes

    Thanks for the tip. For clarity if others have this issue steps to resolve were as follows:

    1. Remove old PIN and finger print from sign in settings

    2. From BIOS change security chip from TPM to Intel PTY

    3. From bios erase fingerprint data

    4. Setup new pin and fingerprint from wondows hello, it is now working!
     
    Billy'M, May 17, 2020
    #4
Thema:

Unable to setup PIN and Fingerprint after a recent crash

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