Windows 10: Unable to setup Windows Hello to use Fingerprint sensor

Discus and support Unable to setup Windows Hello to use Fingerprint sensor in Windows Hello & Lockscreen to solve the problem; I recently had my laptop fixed (I did something dumb and needed to have a factory reset). I connected my hotmail account to my laptop sign in account... Discussion in 'Windows Hello & Lockscreen' started by AlexandriaS, Nov 28, 2018.

  1. Unable to setup Windows Hello to use Fingerprint sensor


    I recently had my laptop fixed (I did something dumb and needed to have a factory reset). I connected my hotmail account to my laptop sign in account and I wanted to set up the fingerprint reader as an option to sign into my laptop... however I cannot for the life of me figure out where to go to set it up... I've tried to look up the answer online but I have not found a solution that works.

    At first I thought I needed to install the HP Simple Pass, so I did that, but it only talks about passwords for websites... nothing about the computer log in...


    Then I found that there's something called "Windows Hello" but there is no "Windows Hello" listed.


    Unable to setup Windows Hello to use Fingerprint sensor [​IMG]

    As you can see, there is no Windows Hello option. I don't know how to fix this so that I can use my fingerprint reader again.



    ***Original title: Fingerprint Reader - HP DV6 - Windows 10***

    :)
     
    AlexandriaS, Nov 28, 2018
    #1

  2. Windows Hello Fingerprint Setup not working

    I have same issue with my laptop HP DV6 Pavilion.WIndows hello finger print setup is not working even after this above solution .When i setup finger print sensor i recieve error something went wrong.
     
    ZahidHussain_210, Nov 28, 2018
    #2
  3. Fingerprint sensor and Windows Hello

    Hi ,

    Thank you for posting your query in Microsoft Community.

    I do appreciate your efforts and time. Do not worry, will assist you with the issue.

    Provide more information to help you better:


    1. What are the Windows updates installed on your device recently?

    2. Did those updates installed successfully?

    3. Are you using the fingerprint scanner externally or is it in-built?

    4. What is the make and model of the computer?

    Reinstall drivers and compatibility mode.

    I suggest you to download and install the latest drives for fingerprint sensor device from the manufacture’s website and check if it gets detected.

    If the issue still persist, you may also install the drivers in compatibility mode and check.

    I suggest you to refer the Wiki article by Andre Da Costa on
    install the drivers.

    How to: Install and Update Hardware Drivers in Windows 10

    After installing the drivers in compatibility mode, follow the steps below and check if you are able to get the sign in option with Biometric.


    • Press Windows logo key + I key.

    • Click on Accounts.

    • Go to Sign in options.

    • The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.
    For more information, refer the following Microsoft help article.

    Biometric Devices

    Biometric Devices (Windows Drivers)

    Try to navigate as mentioned below and check if you're able to setup the Windows Hello.

    * Click Start

    * Select Settings and navigate to Accounts /> Sing-In options /> Windows Hello

    * Check whether you're able to make changes to the setting and setup Windows Hello there.

    Hope this information helps. Post back with updated issue details for further help.

    Thank you.
     
    Anju Thekkethil, Nov 28, 2018
    #3
  4. Unable to setup Windows Hello to use Fingerprint sensor

    Windows Hello Fingerprint Setup not working

    Thanks Scott for reply after 6 hour struggle I got my Windows hello back.it is showing fingerprint sign in option in Windows hello but when I setup fingerprint print sensor using Windows hello it gives error something went wrong try again setup .In device
    manager I checked my bio metric device status.it says it's properly working .Any solution for my problem?
     
    ZahidHussain_210, Nov 28, 2018
    #4
Thema:

Unable to setup Windows Hello to use Fingerprint sensor

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