Windows 10: Unable to SHUTDOWN my computer! Second time this problem has occurred

Windows 10, Office 365 Dell XPS27


Second time I've had this issue. I shutdown my computer it shuts down, then automatically reboots. Over and over and over. NO I'm not hitting the REBOOT.


So i have to physically UNPLUG my computer to get it turned off.

:)

 

Does this computer build have compatibility problems? Opinions welcomed!

Lets start with what you're going to use this computer for, not what you want to put in it.

Rules/steps to building a computer (in chronological order):
First rule: Determine what your needs are.
Second rule: Define your budget.
Third rule: Pick parts.
Fourth rule: Review parts several times.
Fifth rule: Buy said parts.
Sixth rule: Build it.

You are on rule/step 1. Go through the list until you're done.

 

Windows 10 is unable to complete shut down

We suggest doing these troubleshooting steps below:

Method 1. Hard Reset

• Shut down your computer.
• Remove the cable and wires connected to your computer.
• Press the Power button for 10 seconds to completely drain your device.
• Check if there's any changes.

Method 2. Shutdown trick.

• Press Windows key.
  
• Press and hold Shift.
• Click the Power icon.
• Select and click Shutdown.

Let us know the outcome.

 

Shutdown problem on my Windows 10 laptop.

Hello,

We suggest that you follow the troubleshooting steps below to resolve the issues with the shutdown function of your laptop:

• Type Troubleshooting in the search bar beside the Windows icon.
• Select Troubleshooting from the results.
• Under System and Security, select Fix Problems with Windows Update.
• Choose Troubleshoot as an Administrator.

Let us know if the steps above worked for you.