Windows 10: Unable to sign additional Microsoft user in

I just got a new laptop and added an additional user. I am unable to sign in with this account. When password is entered the screen goes blank then returns to start screen. Please help!

:)

 

Unable to sign into a Microsoft account in Windows 10 or create new users

Hi Dhruv,

Thank you for posting your query on Microsoft Community. Let me assist you.

Provide us with the below details for better clarity on the issue.

• Are you facing the issue on a local or Microsoft Account?
• Are you able to login and use other apps?

I suggest you to sign out from the current user account, restart the system and login to the Microsoft Account to check if that helps.



If you still face issues with the store in Microsoft Account then you may want to reset the Store cache and check the status.

Steps:-

• Press Windows Key + R.
• Type, "WSReset.exe" and hit Enter.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

unable to sign in to microsoft account.

Hi,

Provide us additional information to assist you better with this issue:

• Is this the first time you are trying to log-in to the device after upgrading?
• What is the complete error message/ error code of this issue?

If this issue is the first time you are trying to log-in to the computer,
I suggest you to check if your issue matches with the below thread.

If so, try the troubleshooting steps suggested by Wasim Asad on August 18, 2015 and check if it resolves your issue.

When trying to sign into Windows 10 for the first time, I
get the error “That password is incorrect.”

Also, if you are referring to Microsoft account, I suggest you to refer to the below link about: Why can't you sign in?
and try to reset the password.

Try to reset your account password from the website, enter the same on your computer and check if it helps.

Hope it helps. Try the above and get back to us with an updated status of this issue for further assistance.



Thank you.

 

sign into microsoft account glitch

Hi Micheal,

Welcome to Microsoft Community.

• Is this the only account on the computer?
• Was this account upgraded from previous version of Windows?

It looks like you are using a local account. I suggest you follow these steps:

• Click on search in taskbar and type account.
• Click on Accounts.
• Now, under Your account, click on Sign in with Microsoft account instead.
• Enter your Local account password for confirmation and then follow the screen instruction.
• Enter User name credentials for your the new Microsoft account and click OK.

Hope this helps.

Regards