Windows 10: Unable to sign in at lock screen

Discus and support Unable to sign in at lock screen in Windows Hello & Lockscreen to solve the problem; I recently updated the windows 10 on my laptop but I am now unable to log back in. I had face ID and a pin set up but when it tries to use the face id... Discussion in 'Windows Hello & Lockscreen' started by KaitlyH, Jul 1, 2020 at 2:02 AM.

  1. KaitlyH Win User

    Unable to sign in at lock screen


    I recently updated the windows 10 on my laptop but I am now unable to log back in. I had face ID and a pin set up but when it tries to use the face id it says “before u can start using windows hello, you must set up a PIN”. This is confusing as i did have a pin set up but now i dont have the option to log in with a pin, only face id and password. However, i cannot log in with a password as i dont have one set up.

    :)
     
  2. dacrone Win User

    different lock screen and sign in screen?

    Step 2b is labeled as Change the Login Screen Image, but the steps show you how to change the Lock Screen image. Step 2a is irrelevant. It only tells you how to change the desktop background.

    What I want to do:
    Set Spotlight as the LOCK Screen Image(s) - Done
    Set the Win 10 Hero Image as the SIGN IN Screen Image - This is the one that shows after you click on the lock screen and you are able to type your password. If I uncheck "Show Lock Screen Image on Sign In Screen", it shows a solid blue background behind my Password box and user image. This is what I want to change to the Hero Image....
     
  3. abcde Win User
    Unable to use same lock screen and sign in screen.

    I am running windows 10 (If it helps, my computer started out with Win 7) with no previews or builds. I can't find any way to allow me to change the sign-in screen to the same as the lock screen. I know some people have posted pictures of what to switch, but that option isn't available for me.
    Unable to sign in at lock screen [​IMG]

    As you could see, there is no "lock=sign in" for using Spotlight option.
    How could I fix this?
     
  4. Unable to sign in at lock screen

    Windows Spotlight - Lock Screen image will not show on Sign-In Screen

    Hi Bastet and Paul Black,

    Thanks for such a quick response! I had tried the steps involved in Brink's tutorial already (both manually and running the .bat file, just in case), but I've given them one more try just to see if it worked - no luck, I'm afraid! While Spotlight itself works on the Lock screen, as soon as I press a key to move to the Sign-In screen to enter my PIN, it changes back to a plain flat-colour background - and that's even with "Show lock screen background picture on the sign-in screen" enabled under Personalization.

    If I set this to 'disabled', the Spotlight image shows on the Lock screen but not the Sign-In screen.
    If I set it to enabled, both Lock and Sign-In show as a plain flat-colour background.


    Hi Dalchina,

    Thanks for this suggestion as well - I've tried this too (both enabling and disabling the registry key). It seems to get me one step closer. If I create and set 'DisableLogonBackgroundImage' to '1' under Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System, then the outcome of "Show lock screen background picture on the sign-in screen" under Personalization seems to have a different effect. Regardless of whether "Show lock screen background picture on the sign-in screen", the Spotlight image shows on the Lock screen. However, it still doesn't show on the Sign-In page. That's still just a solid colour.

    Do I want DisableLogonBackgroundImage to be 0 or 1? I guessed 1 as I figured that was a 'disable' key - kind of like a double negative Unable to sign in at lock screen :)

    And with HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SystemProtectedUserData\<your account's SID key>\AnyoneRead\LockScreen, there's the HideLogonBackgroundImage key - which I guess should be set to 0?

    I feel like it's just got to be one darn registry key somewhere to fix this, but I've got no idea where to look!

    Apologies - I know this is all very trivial but it's irritated me enough that it's getting personal now *Wink
     
    musiclover99, Jul 1, 2020 at 2:03 AM
    #4
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Unable to sign in at lock screen

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