Windows 10: Unable to sign in to Microsoft Store

Discus and support Unable to sign in to Microsoft Store in Microsoft Windows 10 Store to solve the problem; Hello everybody.I have a user that's unable to sign into the MS Store to download a app.The store opens and we can find the app but when she tries to... Discussion in 'Microsoft Windows 10 Store' started by Per S_457, Jun 8, 2022.

  1. Per S_457 Win User

    Unable to sign in to Microsoft Store


    Hello everybody.I have a user that's unable to sign into the MS Store to download a app.The store opens and we can find the app but when she tries to sign in she gets a error message saying Account does not exist.I verified I could log in to the store on her computer and I tried her credentials on a different computer and still got the same result.I have tried to reset the cache also but no luck. The only issue I can think of is that she changed her account name two months ago, her old email is still set as a alias for her. I did try with her old email address but got the same result.Can anybo

    :)
     
    Per S_457, Jun 8, 2022
    #1

  2. Unable to install Garmin Connect Mobile app from Microsoft Store

    Hi James,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are unable to install the Garmin Connect Mobile app from Microsoft store after uninstalling it.



    I suggest you to follow the steps mentioned below and check if that helps.



    Method 1:



    Reset the store cache.



    1. Press Windows key + R. This will open
      Run. Alternatively, you can go to Start and search for Run.
    2. In Run dialog box, type
      wsreset
      and hit enter.


    The store will restart automatically after the command completes.



    Method 2:



    Sign out and sign in again to store.



    1. Open Microsoft store by clicking on the
      Store icon on the taskbar.
    2. Now on the top right corner click on the
      account icon and click on the account name.
    3. Now click on Sign out to sign out of Microsoft Store.
    4. Click on the account icon again and click on
      Sign in.
    5. Login with the Microsoft account.


    If the issue persists, I would also suggest you to check and confirm if the store app is updated and the region, time & language settings are set accordingly. You can refer the steps in the article on
    Microsoft Store does not launch
    to help you through this process.



    Hope it helps.



    Regards,

    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, Jun 8, 2022
    #2
  3. App Store sign-in error, 0xD000000D

    Hi Suzanne,

    There's a possibility that you are currently signed in on your computer using your local account. For us to sort this out, we suggest that you sign in with your Microsoft account instead. Follow these steps:

    • Open Settings > Accounts > Your email and accounts.
    • Select Sign in with a Microsoft account instead.
    • Follow the on-screen instructions.

    Once signed in with your Microsoft account on your computer, try signing into the Windows Store app.

    Update us with the result.

    Regards.
     
    Vanessa Yar, Jun 8, 2022
    #3
  4. Unable to sign in to Microsoft Store

    I can't sign in windows store and I can't use acount microsoft to sign in windows

    Hi,

    Apologies for the late reply. Are you still facing the issue?

    If yes, Please follow below suggestions:

    What happens when you try to sign to Windows Store?

    Please give us the complete error message if any.

    For Windows store issue you may refer the following suggestion:

    I would suggest you to refer to the following steps:




    • Press Windows +R Keys to open Run command

    • Type wsreset.exe and hit enter

    Now, try to open store and see if that helps.
     
    Waseemulla S, Jun 8, 2022
    #4
Thema:

Unable to sign in to Microsoft Store

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