Windows 10: Unable to sign into Windows

Discus and support Unable to sign into Windows in Windows Hello & Lockscreen to solve the problem; I reset my Acer lap top inorder to give it to my grandaughter. I used a simple login 0000 which she could change. That login does not work. HELP !!!... Discussion in 'Windows Hello & Lockscreen' started by PeterHowarth1, Nov 8, 2018.

  1. Unable to sign into Windows


    I reset my Acer lap top inorder to give it to my grandaughter. I used a simple login 0000 which she could change. That login does not work. HELP !!!




    ***Title modified from: login password***

    :)
     
    PeterHowarth1, Nov 8, 2018
    #1

  2. Surface pro issue- Unable to Sign-in

    Hi Lorna,

    Thank you for posting your query on Microsoft Community.

    Kindly reply to the following questions to better understand your query.

    1. Do you mean that you are unable to sign in to your User Account?

    2. If yes, are you using a Microsoft Account or a local account?

    However, I would suggest you try using the On-screen keyboard. Follow the steps below.

    1. Click on the ease of access icon and then select On-screen Keyboard.

    2. If you are able to login using the on screen keyboard. You need to update your drivers in the Device Manager. Follow the steps.

    • Press Windows key + R key to open run command. Type "devmgmt.msc" and click
      Enter.

    • Expand Keyboard.

    • Right-click on the Keyboard and select
      Update Driver Software

    • Restart the computer and check.
    If you are unable to sign in to Microsoft account, you may recover your password by click on the link below and following the mentioned steps.

    http://windows.microsoft.com/en-US/windows-live/account-reset-password-forgot-faq

    Awaiting your response.

    Regards,
     
    Jesinta Rozario, Nov 8, 2018
    #2
  3. redrosex2 Win User
    Unable to sign in to Windows 10

     
    redrosex2, Nov 8, 2018
    #3
  4. Unable to sign into Windows

    Unable to sign in to Windows 10

    Hello,

    We regret the inconvenience. Let me assist you.

    Now, before we proceed any further, let us know a few more details on the below questions.

    • What is the exact error message you experience when you use the password during sign in?
    • What was the host operating system prior to Windows 10 up gradation? Did it come pre installed with your PC?

    Now, to ensure the password you enter is correct, or in case if it has been changed, I suggest you to check if you can login to
    https://account.live.com with the login credentials you already own.

    As a secondary step, I also suggest you to go to
    Reset Your Microsoft Account Password web page
    , and follow the steps to reset your account’s password and check if it makes any positive impact on the situation.

    Write to us with the updated status and the required information related to Windows 10 sign in issues, for us to be able to assist you further.

    Thank You.
     
    Sayan_Ghosh, Nov 8, 2018
    #4
Thema:

Unable to sign into Windows

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