Windows 10: Unable to sign to my daughter's PC used wrong email address

Hello,


We have bought a new PC with Windows 10. After setting up the PC's Microsoft account to the wrong email account. I didn't realize this until the next day turning on the PC, on the sign screen I see that she entered the wrong email address?


What can I do?


We don't have access the the wrong email address and it does not belong to us.


Is there a way to reset it

:)

 

The suggested email address on sign-in at many sites, is wrong. How can I change it

Original Title: email address

The suggested email address on sign-in at many sites, is wrong. How can I change it

 

Unable to login to OneDrive using new email address

Hi Chris,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to sign in to OneDrive using your new email address.



Please let us know:

• When you say, “I have updated to a new email address and updated Microsoft details” where exactly have you updated the details?
  
• Are you try to sign in to the OneDrive website or OneDrive Desktop app?
  

I would suggest you to refer the steps mentioned in the article
OneDrive shows "You're syncing a different account" error and see if that helps.



However, let me help to point you in the right direction for support related to OneDrive issues. We do have dedicated support team for OneDrive and you can get in touch with them for further assistance. Follow the below steps to contact the OneDrive
support team.



Sign in to OneDrive.com from any browser or Open OneDrive App, click the ‘?’ help icon on the top banner of the page and select
Email OneDrive support. Submit your question and follow the prompts to request support.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

old email addresses

Thank you for updating me HA.111

Here is the step to remove that old email address.

Start typing an email address into the “To” field. As soon as you see the old email address being recommended as one of the potential candidates, use the down arrow key to scroll through the list of suggestions. Once you highlight the old email address, type the delete key. In many cases, this will actually remove the entry not only from the current list of suggestions but from future suggestions as well. You may even find that as you mouse over the drop-down list the highlighted item will have an “x” to explicitly allow you to delete it.

Just do this step and your good to go.

Continue to have an escellent day HA.111

Best regards,

Anthony C. De Jesus

Independent Advisor