Windows 10: Unable to submit request for additional time

Discus and support Unable to submit request for additional time in User Accounts and Family Safety to solve the problem; I have a child account setup under my family. It was working fine until recently. The account is setup so that he must send a request to me for time... Discussion in 'User Accounts and Family Safety' started by AdXZ, Aug 7, 2020.

  1. ADXZ
    AdXZ Win User

    Unable to submit request for additional time


    I have a child account setup under my family. It was working fine until recently. The account is setup so that he must send a request to me for time after a certain hour.

    His account gets an error every time stating "Something went wrong. We were unable to send your request. Are you connected to the Internet?" He is connected to the internet.

    Please advise how I can correct this issue.

    :)
     
    AdXZ, Aug 7, 2020
    #1
  2. STABGOTHAM
    stabgotham Win User

    Child unable to submit request for additional time

    I have two child accounts setup under my family. Both were working fine until recently. I have both accounts setup so that they must send a request to me for time before they are allowed to log in. This way I know their homework and chores are completed.

    One child account is able to submit the request for time. The 2nd child account gets an error every time stating "Something went wrong. We were unable to send your request. Are you connected to the Internet?" He is connected to the internet.

    We have tried the following:

    • Rebooting several times
    • Logging into his Microsoft account to ensure its verified and that he is assigned to the correct device
    • Opening up the time limits so that he can log in for an hour daily

    He still gets the message when he attempts to send a request. I don't understand why his account is getting this, but the other child account is working perfectly fine.

    Please advise how I can correct this issue.
     
    stabgotham, Aug 7, 2020
    #2
  3. JOHN TIMOTHEOU
    John Timotheou Win User
    Microsoft Family additional Screen Time requests not being sent

    Support Engineers:

    Please read my issue and the steps I have already taken very carefully -

    My Issue:

    • I have screen time management setup for my children.
    • When they surpass their allocated time, they are presented with the option to request additional time (as expected).
    • PREVIOUSLY, I would receive an email asking for my approval to grant them additional time. I would approve and they would be able to use their accounts (as expected).
    • CURRENTLY, I no longer receive the email once they click on the request for more time. They are unable to log into their accounts which is impacting their ability to complete homework assignments.

    Steps I have already tried that did not work:

    • Rebooted
    • Tried to submit the request from multiple PCs
    • Deleted all files under the C:\ProgramData\Microsoft\Windows\Parental Controls folder
    • Tried running the Family Safety Time Limits tool (doesn't work on Windows 10)
    • Applied all known Windows Updates

    PLEASE HELP!

    Thank you for your time
     
    John Timotheou, Aug 7, 2020
    #3
  4. KRISTINE ARP
    Kristine Arp Win User

    Unable to submit request for additional time

    Child unable to submit request for additional time

    Hi,

    There are a number of reasons why your child was getting an error while sending a request for time in Windows 10. Aside from the troubleshooting steps that you’ve performed, you can also download and run the
    Family Safety Troubleshooter. This will automatically diagnose and fix issues concerning with family safety services.

    Let us know if you need additional assistance.
     
    Kristine Arp, Aug 7, 2020
    #4
Thema:

Unable to submit request for additional time

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