Windows 10: Unable to Turn On HDR WCG on Windows 10

Discus and support Unable to Turn On HDR WCG on Windows 10 in Windows 10 Customization to solve the problem; what gives. i've seen this post as in issue for over a year... i have this issue. should i dump nvidia and go with the mother board hdmi port (intel... Discussion in 'Windows 10 Customization' started by SamnSat, Feb 11, 2019.

  1. SamnSat Win User

    Unable to Turn On HDR WCG on Windows 10


    what gives. i've seen this post as in issue for over a year... i have this issue. should i dump nvidia and go with the mother board hdmi port (intel i7 8700). all componants are to spec, cables, hdmi ver. all docs says it supported, but yet only 30hz works on windows 10 (current) with the nvidia drivers (current). i have talked to both microsoft and nvidia, they just point fingers at each other. i waited a year and its still an issue, does someone know how to make it work?



    ***Modified the title from HDR and WCG will not turn on for 4k 60hz, only 30hz (and 24hz) nvidia gtx 1070 TI***

    :)
     
    SamnSat, Feb 11, 2019
    #1
  2. chris_tm Win User

    HDR WCG won't enable on Windows 10

    MSI 43GSVR 7Re laptop with 6gb Nvidia 1060

    Samsung 32hg70 monitor

    HDMI 2.0 connected to laptop using only Samsung monitor as display

    HDR WCG is an available option to turn on (SDR slider is greyed out for some reason) - once turned on, Windows 10 asks 'Do you want to keep these settings?" Choose Yes,
    but HDR WCG remains off.

    Both the 1060 and monitor are HDR capable. Both laptop and monitor are HDMI 2.0

    Any thoughts on why HDR won't turn on?
     
    chris_tm, Feb 11, 2019
    #2
  3. Carlo Fer Win User
    HDR WCG won't enable on Windows 10

    Hi Chris,

    Have you installed the latest graphics drivers? You may also check the Nvidia site for the latest drivers and follow their instructions.

    If you’re having problems displaying HDR content, you can try the steps outlined in this support article:
    HDR and WCG color settings in Windows 10.

    For more information about HDR requirements, please refer to this support article:
    Display requirements for HDR in Windows 10.

    Update us with results for further assistance.
     
    Carlo Fer, Feb 11, 2019
    #3
  4. Unable to Turn On HDR WCG on Windows 10

    I could turn on the HDR and WCG setting on initially today when I connected a new HDR TV.

    Hello,

    Thank you for writing to Microsoft Community Forums.

    I understand that you are unable to turn on HDR and WCG color settings in Windows 10. This issue might occur due to incompatible drivers.

    I suggest you to roll back the display drivers and check if that helps. Refer the steps mentioned below:

    1. Press 'Windows
    + R' key together on your Keyboard.

    2. Type 'devmgmt.msc' and hit enter.

    3. Expand the display adapter option from the list.

    4. Right click on the driver and click on 'Properties'.

    5. Click on 'Driver' tab and check for 'Roll Back Driver'. If the roll back option is available, roll back the driver and restart the
    computer.

    If you are still facing issues with color after enabling HDR on your PC and if you’re using an HDMI connection and your display supports HDR over a DisplayPort connection, use DisplayPort instead to connect your PC and display.

    • If HDMI is your only option, use that, and then do one of the following:

    Reduce the frame rate

      1. Select Settings > System > Display > Advanced display settings, and then select Display adapter properties.
      2. In the display’s Properties box, select the Monitor tab, select 30 Hertz for the Screen refresh rate, and then select OK.

    - OR -

    Reduce the resolution

      1. Select Settings > System > Display > Advanced display settings, and then select Display adapter properties
      2. On the Adapter tab, select List All Modes.

    In List All Modes, select the setting that includes 1920 by 1080, 60 Hertz, and then select OK.

    Hope it helps.

    Sandeep Kumar M

    Microsoft Community – Moderator
     
    Sandeep_KM, Feb 11, 2019
    #4
Thema:

Unable to Turn On HDR WCG on Windows 10

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