Windows 10: Unable to uninstall HP Printer app

Discus and support Unable to uninstall HP Printer app in Windows 10 Drivers and Hardware to solve the problem; Hi, I've tried to uninstall my HP Officejet Pro8620 printer software but failed as during the process, the following error message came up:- Call... Discussion in 'Windows 10 Drivers and Hardware' started by WMY_2020, Feb 28, 2020.

  1. WMY_2020 Win User

    Unable to uninstall HP Printer app


    Hi,


    I've tried to uninstall my HP Officejet Pro8620 printer software but failed as during the process, the following error message came up:-


    Call to DriverPackageInstall returned error5 for package 'C:\WINDOWS\System32\DriverStore\FileRepository\hpwia_oj8620.inf_amd64_d7308d34eee15b34\hpwia_oj8620.inf': A caller of DriverPackageInstall must be a member of Administrators Group to install a driver package.


    I am the administrator of my laptop, as I am unable to uninstall the printer app, it will not allow me to modify or re-install, and now I am unable to connect to my printer.


    Please advise. Thank you.

    :)
     
    WMY_2020, Feb 28, 2020
    #1

  2. Unable to install HP printer


    What is the difference between step 2 and step 3? I know how to "remove device" in the devices and printers section of control panel. But how do I find and uninstall the drivers? The HP Full Feature Software is not installed, though maybe some registry remnants are messing things up?

    Thanks everyone! Unable to uninstall HP Printer app :)
     
    garbanzhell, Feb 28, 2020
    #2
  3. Unable to print using HP 6000 printer

    Hi Ole,

    Welcome to Microsoft Community and thank you for posting your query.

    Let’s try simple troubleshooting steps and check if this help in resolving the issue. Follow the below methods.

    Method 1.

    I would suggest you to run Printer troubleshooter to diagnose the exact issue and fix it.


    • Type troubleshooting on the search bar and click on
      Troubleshooting.

    • Click on Troubleshooting and click on print on
      printer Hardware and Sound.

    • Click on Advanced on the Printer troubleshooter dialog box and click on Run as administrator (Enter the credentials if required).

    • Click on Next and follow onscreen instruction complete the Printer troubleshooter.
    If the issue still persist, try the below provided information.

    Method 2.

    I suggest you to uninstall the printer driver and then reinstall the latest driver from the manufacturer website. Follow the steps:

    Step 1.


    • Press Windows key + R.

    • Type devmgmt.msc in the box and hit
      Enter
      .

    • Go to Printer queues and uninstall the driver.
    Visit the below link and download the latest printer driver.

    HP Officejet 6000 Wireless Printer - E609n Software and Driver Downloads | HP® Customer Support

    If the printer driver is not available for Windows 10 you can try installing the printer driver is compatibility mode.


    • Download the latest printer driver from the manufacturer’s website.

    • Right-click on the setup file of the driver and select Properties.

    • Select Compatibility tab.

    • Check Run this program in Compatibility mode.

    • Let the driver install and then check the functionality.
    Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.
     
    Billion Debbarma, Feb 28, 2020
    #3
  4. helloha Win User

    Unable to uninstall HP Printer app

    Windows Update KB4022725 breaks hp network printer driver


    The following steps worked for me:

    1. Remove HP printer via classic Control panel>Hardware and Sound>Right click on HP printer to remove it. OR Windows Settings> Devices>Printers and scanners>Click on HP printer in list and Remove device.

    2. Remove HP Basic printer driver via classic Control panel> Uninstall a program (Remove e-Print via Windows Settings). OR Windows settings> Apps> HP driver uninstall and HP e-Print uninstall.

    3. Open up the run command with the "Windows Key + R" key combo. Type printui.exe /s and click OK opens Print Server Properties.
    Click on Drivers tab. Under installed printer drivers look for HP e-Print click on it and click Remove at the bottom and then exit.

    4. Open Windows Settings or classic Control Panel and add printer. If your printer is connected to your network via Wi-Fi or Ethernet windows will find it. Select your printer and windows will install the driver.
    Do not use printer driver from HP as this will re-install e-Print.

    I hope this helps someone.
    PS HP sort your software out; many people are using Windows 10 and they don't need to struggle to get HP products to work!
     
    helloha, Feb 28, 2020
    #4
Thema:

Unable to uninstall HP Printer app

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