Windows 10: Unable to upgrade to Windows 10 Pro

Discus and support Unable to upgrade to Windows 10 Pro in Windows 10 Installation and Upgrade to solve the problem; Hello, I am trying to upgrade a Razor laptop from Windows 10 Home to Windows 10 Pro. We purchased a copy of Windows 10 Pro that came with the DVD and... Discussion in 'Windows 10 Installation and Upgrade' started by KevinB260, Feb 13, 2019.

  1. KevinB260 Win User

    Unable to upgrade to Windows 10 Pro


    Hello,


    I am trying to upgrade a Razor laptop from Windows 10 Home to Windows 10 Pro. We purchased a copy of Windows 10 Pro that came with the DVD and a license key. Each time we try to enter the key in the activation window we get a:


    Unable to upgrade to Windows 10 Pro 27d4c846-6aa4-4f69-95ff-ad5279196abe?upload=true.png


    I have reinstalled Windows from the DVD (labeled Windows 10 Pro) and gotten the same results. The laptop is fully updated and has nothing on it except a fresh install of Windows 10. I formatted the hard drive to make sure everything was gone. I tried using the default key with no success and I also used the media creation tool to perform an upgrade. Each time i try the upgrade it says install window 10 Home and doesnt give me an option to pick a different one.


    The one curious part is that each time it says that Windows Home is activated with a digital license. I have not logged in with my Microsoft account and only used the default user created at install.


    Can anyone tell me what I can do to accomplish this task?


    Thank you,

    Kevin B

    :)
     
    KevinB260, Feb 13, 2019
    #1
  2. Nordic Win User

    Windows 10 upgrade problem, no input accepted

    I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

    After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

    I will list some, or hopefully all, of the troubleshooting steps I have tried:
    • Move keyboard and mouse to different USB ports.
    • Try different keyboard or mouse.
    • Restart computer, repeatedly.
    • Google for related issues.
    • Update Bios, because why not.
    • Create boot media and revert to windows 7.
    The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

    Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.
     
    Nordic, Feb 13, 2019
    #2
  3. Can't upgrade from Windows 10 Home to Pro

    Hi Bill,

    Thank you for posting your query in Microsoft Community. We apologize for the inconvenience caused and will assist you in the best possible ways.

    I suggest you to download and create an installation media for Windows 10 Pro form the link provided below:

    https://www.microsoft.com/en-in/software-download/windows10

    After the installation media is created, suggest you to upgrade to Windows 10 Pro from the installation media. When the upgrade asks for product key, enter the product key purchased for Windows 10 Pro. If it does not accept, suggest you to skip the activation
    step. After the Operating System is installed, suggest you to activate by phone by following the steps below:

    • Press “Windows key + R” and type “slui 4” and press Enter.
    • Select the Region from the list and click Next.
    • Call the Toll-Free number provided on top and can activate via phone.

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Feb 13, 2019
    #3
  4. Mussels Win User

    Unable to upgrade to Windows 10 Pro

    Windows 10 upgrade problem, no input accepted

    i've seen this when the stock USB drivers went kaput. Only ever seen it once - i used a PCI USB 2.0 card and connected the mouse and keyboard to that, and manually updated the USB 2/USB 3 drivers.
     
    Mussels, Feb 13, 2019
    #4
Thema:

Unable to upgrade to Windows 10 Pro

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