Windows 10: Unable to use Bluetooth on Asus laptop

Discus and support Unable to use Bluetooth on Asus laptop in Windows 10 Drivers and Hardware to solve the problem; Hello. As the title metioned, I'm having trouble using the Bluetooth capabilities of my laptop. Any help provided wold be really apreciated. I'll... Discussion in 'Windows 10 Drivers and Hardware' started by Pedro Batista PB, Oct 20, 2018.

  1. Unable to use Bluetooth on Asus laptop


    Hello. As the title metioned, I'm having trouble using the Bluetooth capabilities of my laptop. Any help provided wold be really apreciated.


    I'll try to explain the problem itself and what I already tried to do in order to solve it:

    This afternoon I was listening to music on my smartphone through Bluetooth headphones. My headphones usually get interference from the laptop's Wi-Fi and Bluetooth and my Wi-Fi network, so I enable the airplane mode on the laptop and turn off the Wi-Fi router.


    A few hours later I went back to the laptop to watch some Youtube videos, turned the Wi-Fi router on and disabled the airplane mode. The laptop connects to the Wi-Fi router but the Bluetooth icon doesn't appear on the notification area. I go to the Action Center to turn Bluetooth on and nothing happens. Next I go to Bluetooth settings (didn't notice anything out of the ordinary) and try to use the toggle there, only to find out that it does nothing (the toggle itself works but nothing happens). That's when I suspected something was wrong.


    I tried disabling and enabling the Bluetooth adapter in Device Manager as well running the Bluetooth troubleshooter which didn't work, so I restarted the laptop thinking this problem would solve itself, but no. The laptop boots back up, I enter my PIN code and Bluetooth still doesn't work, but that's not all. Now the Bluetooth toggle on Action Center is gone, the Bluetooth settings are nowhere to be found. Next I went to Device Manager and saw something strange, every driver related to Bluetooth (headphones, smartphone and some sound related drivers) are missing (even with the hidden devices option checked), except the Bluetooth adapter driver which is showing the error 43. This error somehow is constantly showing and disappearing within intervals of 2 to 5 seconds. Already tried uninstalling the driver and restart the laptop but this doesn't fix anything. Windows just installs the driver again when it starts up.


    I tried to explain this as best as I could, but if I missed something or there's anything else that could help find a solution, fell free to ask.


    Tanks in advance for any help and I'm sorry if my english is not the best around here.

    :)
     
    Pedro Batista PB, Oct 20, 2018
    #1

  2. No bluetooth connection on my windows 10 asus laptop

    I'm having issues connecting to audio Bluetooth devices with my ASUS n550JK laptop and yes this laptop has Bluetooth capabilities. I have tried trouble shooting connections and updating drivers and quite frankly done everything that is suggested by other
    videos and instructions listed online but none works. Can you please help me with this issue.

    Thanks
     
    Shana-kayR, Oct 20, 2018
    #2
  3. Jelo Sen Win User
    Bluetooth not working on ASUS laptop

    Hello,

    There are several factors that may cause this issue. To better assist you, we suggest that you answer the following questions:

    • Have you made any recent changes on your device prior to this issue?
    • Have you tried disabling and enabling the Bluetooth using the Control Panel? (Not turning off and on)
    • What troubleshooting steps have you done so far?
    In the meantime, we suggest that you run the Bluetooth troubleshooter by:

    • Select the Start button, then select Settings > Update & security > Troubleshoot.
    • Under Find and fix other problems, select Bluetooth > Run the troubleshooter.

    Looking forward to your response.
     
    Jelo Sen, Oct 20, 2018
    #3
  4. BartuHTC Win User

    Unable to use Bluetooth on Asus laptop

    Bluetooth not working on ASUS laptop

    I am using an ASUS Zenbook UX360UAK laptop with 64-bit Windows 10 installed, and have been using Microsoft's Bluetooth Mouse 3600 for months with no issue.

    Suddenly, I cannot connect the mouse to my PC anymore. All my drivers are up to date, I have checked if the Bluetooth Support Service is working and the mouse can connect to my phone with no issue. But whenever I try to connect anything to my laptop I get
    an error message "Please try to reconnect your device."

    Any suggestions are appreciated.
     
    BartuHTC, Oct 20, 2018
    #4
Thema:

Unable to use Bluetooth on Asus laptop

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