Windows 10: Unable to use credit in Microsoft Family Account to buy Robux

Discus and support Unable to use credit in Microsoft Family Account to buy Robux in Windows 10 Gaming to solve the problem; My son sent an in-game request to purchase $9.99 in Robux for PC. I went to our Microsoft Family account and added $10 to his account so he could... Discussion in 'Windows 10 Gaming' started by Theater Mama, Jul 30, 2020.

  1. Unable to use credit in Microsoft Family Account to buy Robux


    My son sent an in-game request to purchase $9.99 in Robux for PC. I went to our Microsoft Family account and added $10 to his account so he could complete the purchase. He now has $10.50 in his Microsoft Account. He is having trouble using that $10.50 in the account to pay for/buy the Robux. He's tried re-sending the request for the in-game purchase and whenever I click 'Allow' on that request, it tells me "For this item, you’ll need to add money to your child’s Microsoft account so they can buy it in the game. We’re working on a way to make this a seamless experience in the future." My only option from there is to click on a button to 'Add Money' to his account. There's already clearly $10.50 there - I'm not going to add more and he's only asking for $9.99. We've tried turning off the 'needs organizer approval to buy things,' but it still doesn't work. We're both frustrated.

    :)
     
    Theater Mama, Jul 30, 2020
    #1
  2. RB200 Win User

    Can't use my own Microsoft account credits in-game?

    When I try to buy in-game stuff, it does not bring up the option to use my Microsoft credit. For example: When I want to buy robux on Roblox, it does not bring the option to buy it using my credits.

    I got these credits using Microsoft Rewards if that helps.

    ***Post moved by the moderator to the appropriate forum category.***
     
    RB200, Jul 30, 2020
    #2
  3. Why can't kids pull from their microsoft allowance to buy Robux?

    Why can't kids pull from their microsoft allowance to buy Robux? I would like for my daughter to pull from her Microsoft account allowance under the Microsoft Family account. I posted this elsewhere, but it was in the wrong category. I'm an older mom
    and this is very confusing. Thank yoi!
     
    VeraSmith2, Jul 30, 2020
    #3
  4. Unable to use credit in Microsoft Family Account to buy Robux

    Unable to purchase on Microsoft Store with a Family account.

    Thank you for your response. There are other games that allow you to purchase using the Microsoft funds that you transferred to a member of your Family.
    If you don't have sufficient money in your Microsoft account to complete a transaction, you must use another form of payment registered with your Microsoft account to cover the remaining purchase amount, charge the entire purchase to the other payment
    option in lieu of your account balance, or add additional value to your Microsoft account.

    To ensure that the child account is allowed to purchase a content online, you have to check and change the restriction settings on the account by following the steps below:

    • Sign in to your account on the
      Microsoft Family page
      .
    • Find your child’s name and select More options > Spending >
      Change content restrictions.
    • Change the restrictions settings and allow the account to purchase.

    If you are still unable to purchase the game, there is a possible issue with your profile or the billing information. We recommend that you contact Xbox Chat Support to securely check your account and the child account.

    Keep us updated with the results after performing the suggested solutions above.
     
    Loraine Mon, Jul 30, 2020
    #4
Thema:

Unable to use credit in Microsoft Family Account to buy Robux

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