Windows 10: Unable to use funds in child account

Hello,


I've recently set up a child account for my daughter and bought minecraft for her. I then attempted to buy her some minecoins. I have added some funds to her account which was a nightmare in itself, but despite this, I am still unable to purchase it.


If I have 'require approval for spending' activated, she has the option of emailling me for permission, but when I click 'Allow' it asks me to add funds, despite there already being enough money in her account for the coins.


If I unselect this option, it just asks her to provide payment information to buy it directly. There seems to be no option actually use the funds in her account.


Is the issue that I am using UK pounds, rather than dollars? I would like to think that they could manage exchenge rates. Especially as when I originally tried to add funds, the only option was dollars, and that required a US address, which obviously, I don't have.


Does anyone know how to actually spend the money in her account on things, or is it more money just wasted, thrown into the bottomless pit that is Microsoft?


Thanks,

Michael

:)

 

Unable to add funds to child account

Been trying to add funds to my child's account for the last two days, but keep getting the error message 'Please try again later. This page isn’t working at the moment.' Can you fix the page please.

 

Can't add funds to a child account

Still having problems transferring funds to my child's account. Any more info on this, or things I might try?

Thanks,

Salman

 

Can't add funds to a child account

Hi Salman,

Please answer the below questions for the better understanding of the issue.

1. From when is the issue persisting?

2. Are you trying this for the first time or did you transfer funds previously to this account?

3. Does the issue persists when you try to transfer funds to other child account (if any/ if applicable)?

Please get back to us with the necessary details so that we can resolve your issue at the earliest.

Thank you.