Windows 10: Unable to use internet

A couple of days ago, my WiFi was working fine but then, when I restarted the router, it suddenly didn't work. It would connect but it would say "no internet, secured" and in troubleshooting, I get the "The network gateway is accessible, but Windows couldn't receive network traffic from the internet". I have no idea how to fix this and I've tried am open to any suggestions. I'm on Windows 10 btw

:)

 

Unable to access internet

Original Title: Internet access



Hi Greg,

Thank you for posting your query in Microsoft Community.

Appreciate your interest in using Windows 10. I understand the frustration to wait for something and it is taking a long time.

I would suggest you to perform an Internet troubleshooter by following the steps below.

• Click on start and type ‘troubleshooting’ and press enter.
• Click on ‘View all’ on top left corner.
• Select ‘Internet Connections’ in the list and follow the prompts for troubleshooting.

Also, check if the issue persists by connecting to a different network.



Hope the information is helpful. Feel free to write is back for any other assistance with Windows, we’ll be glad to assist you.

 

Unable to open internet explorer

Hi Maria,

The issue occur due to connection problem to your PC. In order for us to assist you, please answer the questions below:

• Were there any error messages?
• What troubleshooting steps have you done so far?

To isolate the issue, we also suggest to check this thread and look for Morris subba answer:

Internet explorer won't open in Windows 10. It contains troubleshooting steps pertaining to the issue.

We look forward to your response.

 

unable to drag and drop files into website on Internet Explorer 11

Hi Cristy,

Thank you for contacting Microsoft Community. I understand that you are unable to drag and drop files into website on Internet Explorer 11.
I will surely help you to fix this issue.

This issue could have occurred due to these reasons:

• 
  Incorrect Internet Explorer settings.
  
• 
  Some browser add-ons.
  

Try the steps listed here:

Method 1:

I suggest you to disable add-ons and check if it helps.

http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-11

Method 2:

If the issue persists, I suggest you to reset Internet Explorer settings and check if it helps.

Change or reset Internet Explorer settings

http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-11

Disclaimer: Reset Internet Explorer to its default configuration. This step will also disable any add-ons, plug-ins, or toolbars that are installed. Although this solution is quick, it also means that, if you want to use any of those add-ons
in the future, they must be reinstalled.

Hope this information helps. Reply to the post with updated status of the issue so that we can assist you further.