Windows 10: Unable to use touchpad while using keyboard

I have a brand new windows 10 laptop and haven't been able to find any way to turn off smart sense or anything to fix this issue. I go into control panel and my mouse settings just aren't there to begin with. when i go into settings nothing indicates any way to change any of this. I have been searching for two days and none of the solutions have worked. I NEED SERIOUS HELP.


***Original title: I CANT MOVE CURSER WHILE HOLDING DOWN ANY KEY***

:)

 

laptop keyboard and touchpad not working


Problem: computer starts up normally and goes to the password log-in screen, but nothing happens when I try to enter the password. The computer doesn't appear to see any keystrokes.
Solutions tried:

1. rebooted
2. removed and replaced main battery
3. attached USB keyboard
4. hit Enter key on startup: successful in opening the Advance Options menu, but am unable to take any of the actions because all require that I enter the laptop password
5. looked for an onscreen keyboard, but there isn't one because this isn't a touch screen computer

Why I think this is a Windows issue:

1. the computer recognizes when I hit the Enter key on startup
2. the USB keyboard doesn’t work
3. the keyboard touchpad doesn’t work, but the attached USB mouse DOES work

 

ASUS touchpad and keyboard problems

Hi,



Thank you for writing to Microsoft Community Forums.



I would recommend you to reset the drivers for your keyboard. To reset the drivers, please follow the following steps:

1. Right click on the start button and open Device Manager.
   
2. Under Keyboards, you will find Standard PS/2 Keyboard.
   
3. Right click on it and click on uninstall.
   

Then restart your computer which will reset the drivers.



Note: If you find multiple options under keyboards, uninstall the drivers for all the options listed (only under keyboards category) and restart your computer. Also you can follow the same steps to fix the issue with your touchpad
(if it still persist). Touchpad drivers will be posted under Mice and other pointing devices.





Hope it helps.



Let us know if you got the help you needed by clicking Yes or No.



Naresh Kumar

Microsoft Community – Moderator

 

Windows 10 corrupts both my keyboard and touchpad

Hi,

You could face this issue due to corrupt or outdated keyboard and the touchpad drivers. I suggest you to follow the steps given below and check if it helps you.

Method 1: Run the hardware and device Troubleshooter.


Follow these steps to run Hardware and Devices troubleshooter.

• 
  Type troubleshooting
  on the Taskbar.
  
• 
  Select Troubleshooting.
  
• 
  Select View all on the top left corner.
  
• 
  Run Hardware and Devices troubleshooter.
  

Move to next method when the issue still persists.

Method 2: Uninstall the Keyboard and Mouse driver and then reinstall it.


Step 1: Follow these steps to uninstall the
Keyboard and Mouse Drivers.

• 
  Press Windows key +
  X and select Device Manager.
  
• 
  Search for Keyboard and Mouse
  and expand it.
  
• 
  Right click on the Keyboard and MouseDrivers
  and select Uninstall.
  

Step 2: Reinstall the driver from the manufacturer’s website.

Go to the manufacturer’s website and then download drivers for Windows 10.

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Let us know about the status of the issue. We will help you further.