Windows 10: Unable to use Windows Hello feature to sign in

Discus and support Unable to use Windows Hello feature to sign in in Windows Hello & Lockscreen to solve the problem; I'm not sure why I cannot use my fingerprint or my face as a secure way to unlock my laptop. My laptop is ASUS VivoBook. ***Original title: sign in... Discussion in 'Windows Hello & Lockscreen' started by CiaraMonaghan, May 20, 2020.

  1. Unable to use Windows Hello feature to sign in


    I'm not sure why I cannot use my fingerprint or my face as a secure way to unlock my laptop. My laptop is ASUS VivoBook.



    ***Original title: sign in options***

    :)
     
    CiaraMonaghan, May 20, 2020
    #1

  2. My hello sign in stopped working.

    Hi,

    This problem that started after installing the last Windows update might be caused by outdated or corrupted device drivers. For us to better assist you, we'll be needing additional information:

    • Are you pertaining on Windows Hello sign-in? If yes, does it mean that the facial recognition is not working?
    • Is there an error message displayed when using Windows Hello?

    Meanwhile, it is better to check the status of Windows Hello sign-in option in your computer. To check the Windows Hello status, follow these steps:

    • Click the Start button and select the Settings
      icon.
    • Choose Accounts from the list.
    • Select Sign-in options in the left pane of the window.
    • Under Windows Hello, kindly check the status of it.

    As an initial troubleshooting step, we suggest keeping the device drivers like camera driver up-to-date. For your reference, check this article on how to
    update drivers in Windows 10.

    We'll keep an eye out for your response.
     
    Gerard Qui, May 20, 2020
    #2
  3. Face sign in is missing in windows hello

    Hi Suvajit,

    Thanks for posting your query on Microsoft Community.



    As per your query, I suggest you to change the Sign In option and check if it helps.

    To change Sign In option, follow the below steps.


    • Type Setting in the search area on the taskbar and select
      Settings.

    • Select Accounts.

    • Select Sign In option on the left panel.


    Reply to us with the status of your issue. We will be happy to assist you.
     
    Santosh_Rai, May 20, 2020
    #3
  4. Unable to use Windows Hello feature to sign in

    windows hello

    Hello,

    Windows Hello is a more personal way to sign in to your Windows 10 devices with just a look or touch.

    You can change the Windows Hello settings by following these steps:

    • Open Settings.
    • Select Accounts.
    • Under Sign-in options, you can change and choose the way you want to sign-in.
    We'll keep an eye out for your response.
     
    Antoneth Ber, May 20, 2020
    #4
Thema:

Unable to use Windows Hello feature to sign in

Loading...
  1. Unable to use Windows Hello feature to sign in - Similar Threads - Unable Hello feature

  2. Unable to use Windows Hello Fingerprint

    in AntiVirus, Firewalls and System Security
    Unable to use Windows Hello Fingerprint: I am unable to use windows hello fingerprint after installing my new windows 10. I have checked every options and contacted to Microsoft support as well. It was working fine for couple of days after installing the Windows 10. See below for error code. [ATTACH]...
  3. windows hello sign-in

    in Windows Hello & Lockscreen
    windows hello sign-in: [ATTACH]Windows Hello is messing with my sign-in. I used to have fingerprint but it just stopped all of a sudden. https://answers.microsoft.com/en-us/windows/forum/all/windows-hello-sign-in/fbc59f8d-9f9c-492b-b946-61ca361aaa3b
  4. Sign-in using windows hello.

    in Windows Hello & Lockscreen
    Sign-in using windows hello.: I cannot select windows hello sign-in options. How can I fix that? [IMG] https://answers.microsoft.com/en-us/windows/forum/all/sign-in-using-windows-hello/dc1a4f89-5fa4-4416-9b43-04af4880b3db
  5. hello feature using face recognition

    in AntiVirus, Firewalls and System Security
    hello feature using face recognition: Can we set up on our computer more than one face recognition? https://answers.microsoft.com/en-us/windows/forum/all/hello-feature-using-face-recognition/8215552f-9e28-41e7-9fad-d00fbaf01384"
  6. Windows hello sign in

    in Windows Hello & Lockscreen
    Windows hello sign in: Hi Have clean installed windows 10 Version 1903 ,Build 18362.30 on and hp spectre laptop. Am unable to to activate windows Hello when logged with my domain account credentials. From a local account its working ok. Have tried editing the local group policy settings but...
  7. Hello sign in

    in Windows Hello & Lockscreen
    Hello sign in: My Windows hello facial sign in just stopped working. It said I had to set up a PIN, which I did, and the PIN seems to be working OK My password sign in is working ok. I then re set up Hello and the PC said all was ok. when I closed and opened the lid the hello started to...
  8. Unable to use Windows Hello on Domain account

    in Windows Hello & Lockscreen
    Unable to use Windows Hello on Domain account: Windows Hello not working under domain account. I have tried the guide below but no luck. Kindly share if any solution available for this issue. https://www.surfacetablethelp.com/2018/04/cannot-enable-windows-hello-on-domain-joined-pc-with-windows-10-1709.html OS: Windows...
  9. Using Hello PC feature at startup

    in Windows Hello & Lockscreen
    Using Hello PC feature at startup: How do I sync my Apple Watch (v.3) as a device to use "hello" feature and eliminate need to enter a password for startup security? https://answers.microsoft.com/en-us/windows/forum/all/using-hello-pc-feature-at-startup/efa02f89-4de8-406c-90ad-204b3002fa3e
  10. Windows hello sign in

    in Windows Hello & Lockscreen
    Windows hello sign in: I cant open Facial recognition in Windows hello, and the error keeps on saying the camera is not on, even though it is. I have to sign in through a pin. Can you help https://answers.microsoft.com/en-us/windows/forum/all/windows-hello-sign-in/f80f4c94-315a-47a4-ae0b-2acae655a6a5