Windows 10: Unable to Verify Account

My son's screen time/family safety has just stopped recording all activity for reasons unknown. Looking at the help pages it says to check that his microsoft account is verified on his login. I have checked this but when I click on Verify and the tap opens asking for the last 4 digits of his phone number to receive a code, the field won't accept any entry, numbers or letters. The keyboard is working fine in all other applications. I have restarted the computer many times and have the same issue. Also I have checked all updates have been downloaded and installed.

How do I get the account verified?


Thanks

:)

 

Unable to verify account on new laptop

A neighbour has lent me her brand new laptop because she wasn't able to log in. For some reason she didn't get the login info.

I have formatted the machine (this had two advantages: 1. Sure way to get rid of any OEM junk, 2. could set up the account how we wanted).

Unfortunately I am unable to verify the account because its keeps wanting to use a secondary email address thats not listed on the MS account page (she no longer has access to it).

How can I verify the account?

 

Verify Account

Interesting... I've never had to re-verify my account.

 

Forum users with Hotmail/Outlook/Exchange account

The two-step verification emails show up in my inbox but I added a rule to mark the domain name safe a long time ago (verified that "techpowerup.com" is still in the safe sender list).