Windows 10: Unable to verify Microsoft Account on PC

I've tried several time to verify that I am who I say I am and windows help will not let me type in my password


***Original title: windows won't let me put my password in to verify my id***

:)

 

Microsoft account

Hi,

There may be several reasons why this message keeps appearing. Sometimes, this message is triggered if you are using a two-step verification in your email. We suggest that you try these methods below to resolve this concern:

• Log out and log in with your Local Account password or the Microsoft Account password again to check if this is caused by a glitch.
• If you are not using a Microsoft account to sign in, create one, and use it to sign in.
• Verify your identity on this PC. Open Settings > Accounts > Under
  Your accounts you will see a Verify your identity on this PC link > Click on
  Verify. Follow the prompts to identify your account.

Let us know if you will need further assistance.

 

Unable to verify account on new laptop

A neighbour has lent me her brand new laptop because she wasn't able to log in. For some reason she didn't get the login info.

I have formatted the machine (this had two advantages: 1. Sure way to get rid of any OEM junk, 2. could set up the account how we wanted).

Unfortunately I am unable to verify the account because its keeps wanting to use a secondary email address thats not listed on the MS account page (she no longer has access to it).

How can I verify the account?

 

Unable to verify my account for windows 10

Hello Griffith,

Thank you for posting your concern in Microsoft Community and welcome to the Windows 10 Family.

From the description provided, I understand that you are unable to verify your Microsoft Account.

As an initial recommendation, I would suggest you to refer to the below link and check if it helps to resolve the issue

http://support.xbox.com/en-US/my-account/microsoft-account/something-wrong-microsoft-account

If that does not help, if you are using a Microsoft Account, you may convert the account to a Local account and back to Microsoft account and check if you are then able to run the Windows Store app:

To convert the account, you can do the following:

• 
  Sign in to your Microsoft account.
  
• 
  Click Start and then PC settings.
  
• 
  Click Users and accounts and under Your Profile click Disconnect on the right of the screen.
  
• 
  Enter your Microsoft account's password, and click on Next.
  
• 
  Type in a Username, Password, and Password Hint that you want set for your Local account and click
  Next. Click on Sign out and Finish button.
  

In order to switch back, follow these steps:

• 
  On the newly converted Local account, click Start and then PC Settings.
  
• 
  Click Users and accounts and under Your Profile click Connect to a Microsoft account.
  
• 
  Enter the Microsoft account ID and Password and click Next.
  
• 
  Choose if you want OneDrive as your default file saving location, click Next.
  
• 
  Click Switch.
  

Also, in order to eliminate any issues with Microsoft Sync in Windows, I would suggest you to deploy the Microsoft Account troubleshooter from the below which automatically resolves sync issues.

Microsoft Account Troubleshooter

Hope the above information is helpful. If you need further assistance, feel free to write to us and we would be happy to help you.

Thank You.