Windows 10: Unauthorised payments from my bank account

Wrong payment* Changed to a question

:)

 

not accepting payment

Hi Ryan,

One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

Troubleshoot problems with payment options and follow the suggest troubleshooting steps.

Let us know what happens after following the suggested troubleshooting steps.

 

Nokia Music+ subscription is paid and accepted by bank, however in the app I see "Payment is refused, please update"

Hello,



I am using Music+ already for about 3 months, but recently I got an error message in the apps for W8 & WP8 stating that the payment was refused by bank and it needs to be updated, however in my bank report as well as in Nokia account I see these payments
being successfully processed.



Can you please be so kind to help with the suggestion?



Thanks,

Dmitry

 

not able to add payment option

Hi,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Is this the first time your facing this issue?
• Did you contact your bank, like the message suggests?

I suggest you to retype your debit card number without spaces, commas, or other characters that aren't numbers and also verify that the billing address, expiration date, and name listed for your payment option are correct. If you are using a new payment
option, verify that it has been activated.

Also suggest you to refer to this link below and check:

Add or edit your payment method for the Windows Store

Windows help & learning

Please get back to us with a reply so that we can assist you better