Windows 10: Unavailable sign in options

This screenshot shows that I am unavailable to change my sign in settings and add fingerprints and change my pin. This seems odd since I was able to change these just yesterday. Please help

:)

 

Windows Hello Face Sign In Option Unavailable

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts taken by you in resolving the issue. I understand that you are unable to use Windows Hello Face and PIN on your computer. I’ll certainly assist you with the issue.



However, please let us know:

• Are you aware of any changes made to the computer prior to this issue?
  

• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

You may want to refer the troubleshooting steps mentioned below and see if that helps:



Reset Windows Hello Biometric Database:

1. Press Windows key + R, to open Run dialog box.
   
2. Type services.msc and click on OK.
   
3. Look for Windows Biometric Service, double click on it and click on Stop.
   
4. Now, go to C:\Windows\System32\WinBioDatabase, take a backup of all the files inside the WinBioDatabase folder.
   
5. After taking a backup of the files, delete all the files.
   
6. Now, open Services by following step 1 and 2, and restart the Windows Biometric Service.
   
7. Go to Start >> Settings >> Accounts >> Sign-in options and register the Face data again.
   

You may want to refer the suggestions provided by EddyK
replied on ‎03-29-2020 in the thread
Windows sign-in options "currently unavailable".



Let us know the results, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Win10/HP Pavillion - PIN "unavailable"

Using Win10 on an HP Pavillion Gaming Laptop

PIN went away. Now when I go into create a PIN I get "Something went wrong. Try again later". The step prior is: Start.>Settings>Accounts>Sign in Options>Windows Hello PIN and it reads "This options is currently unavailable - click to learn more". I
followed the steps suggested, but they don't work

Suggestions?.

 

SWTOR Beta Sign-Up!

I was going to the next step, and it loaded the unavailable page *Frown