Windows 10: Unexpected restart - BSOD

Hi,


I got this issue on today and I have upload the

• MEMORY.DMP
• minidump
• MSinfo32.nfo

in here https://1drv.ms/u/s!Ap90IevZuJFWiXq7ZdoGvatrLgTf?e=MF5vbn


Please help to find the root cause.





:)

 

System restart at unexpected times without BSOD.

Hello,

I'm using this OptiPlex 5055 Ryzen CPU desktop and have uploaded this system's specifications under the "2nd PC Spec" section of my profile.

This system often restarts itself at unexpected times, despite the fact that no resource intensive application is run on it (not even the Solitaire game in Windows 10!). Possibly the heaviest application that is run on this system is the Google Chrome Browser! Otherwise, its use is largely limited to the Microsoft Office suite.

I've disabled "Automatically restart" option under Advanced System Settings as follows:



Despite this, I don't get the BSOD. The system simply restarts.

So the only option I could think of at my disposal was memory dumps (which thankfully are being created every time the system witnesses such restart!).

I used Nirsoft's BlueScreenView and got the following output:



As you can see, the culprit seems to be ntoskernel.exe.

However, a little reading over the internet suggested related to ntoskernel crash suggested that this is likely to be a drivers issue. But to my disappointment, when I validated this PC's drivers' status with Dell Command Update application, the system already had all relevant drivers installed and updated to their latest versions by Dell's standards.




I also ran the Passmark's Memtest86 testing tool on this system and no problems were reported.

I've run out of ideas at this point so I decided to create this thread.

I ran the Beta Log collector tool and the zip file is attached for your reference (please see DESKTOP-2OOD0RP-(2019-04-16_19-01-26).zip).

Kindly suggest possible issues/troubleshooting steps/solutions.

P.S.: I might be incorrect in posting this thread under the BSOD Crashes and Debugging Forum since this system isn't giving me an actual BSOD. So please let me know in case I migrate this thread to another forum.

 

Unexpected BSOD

I thought every BSOD is unexpected, apparently sometimes they are... *Smile

 

Pc Crashes into BSOD

After completing the steps in post #12 indicate whether there are BSOD or unexpected shutdowns and restarts.
Having hardware components available as the next step will be useful.