Windows 10: Unknown USB Device Code 43 on USB Mouse

Hi


I have been going round and round in circles trying to fix a problem with USB mice.


Here's the problem:

1. I have two Windows 10 laptops
2. Windows 10 is up to date on both laptops
3. I have two USB Mice
4. Neither of the mice are now recognised by either laptop
5. Both mice work perfectly well in a third laptop running Linux Mint and also on a Raspberry Pi

I have tried the following steps:

1. Updated all the drivers, including USB
2. Adjusted the USB power settings so the ports are not powered down to save power
3. Run the Hardware Troubleshooter
4. Booted in safe mode
5. Removed the mouse driver

Having carried out the last action, I discovered some very strange behaviour:

1. Having removed the mouse driver, I then plug in either of the mice.
2. The system instantly recognizes it as a USB Mouse and installs all the driver.
3. I get all the normal notifications telling me that it has been discovered, installing it and then ready to use.
4. The mouse works fine for between 5 and 20 minutes.
5. I then get a notification that the USB device is not recognized.
6. Device Manager shows an Unknown USB Device Device Descriptor Request Failed entry in the USB section.
7. The system then refuses to recognise the mouse no matter how many times I pull it out and plug it in again or restart the machine.
8. If I plug the other of the two mice in, the system recognises and the pattern repeats.
9. After that, the system fails to recognize either device.

This is driving me insane!


If anybody has a solution, that DOES NOT CONTAIN ANY OF THE ABOVE, OR IS SIMPLY A STOCK ANSWER, please do let me know!!

:)

 

Unknown USB Device Error code 43

Hello! I'm having quite some difficulty figuring out what's causing this, I hope someone can help me sort this out. So out of nowhere, one day I started my PC in the morning and got a pop up window saying that a USB device was unable to install. I head to Control Panel and find it listed under "Unspecified" and it's named "Unknown device". I click it and go to the "Hardware" tab and see it says "Universal Serial Bus Controller". It says this beside Location: "Port_#0001.Hub_#0003" and this for Device Status: "Windows has stopped this device because it has reported problems. (Code 43)" and lastly, the producer is Microsoft apparently and this is the Driver Date: 21/06/2006.

One very strange thing, however, is that my PC waits at the manufacturer boot screen way longer than usual. I look through my PC and while I'm in the manufacturer logo screen my Motherboard has a digital number showing "98". After I pass the manufacturer logo screen however, I boot normally fast. (I'm guessing it's not the SSD since the code 98 means it's searching for something? Normally it would be A1 or A2 or something I don't remember). I had recently (Not even a week ago) installed an SSD and my boot speeds were amazing and they still are, it's just this manufacturer logo screen that takes a long time.

Motherboard:

AsRock Fatal1ty Z68 Professional Gen3

Things I've tried:

Checked driver updates for it in control panel
Installed drivers from my motherboard CD
Checked windows update (nothing)
Plugged and unplugged all USB devices (Issue still persisted)

USB Devices plugged in currently:

Logitech Mouse
Razer Keyboard
Logitech Webcam
HP D110 Printer

Screenshots of issue:

https://www.flickr.com/photos/109253356@N06/14799816778/

https://www.flickr.com/photos/109253356@N06/14966612586/

https://www.flickr.com/photos/109253356@N06/14803076978/

 

Code 43 USB device not recognised

Hi Vishnu,

Thank you for posting in Community, we understand your concern and we will try our best to help you resolve the issue.

Error Code 43 is a Device Manager error that means the following:

Windows has stopped this device because it has reported problems. (Code 43).

When you get this error with USB devices it’s because one of the drivers controlling the device notified the operating system that the device failed in some manner. This can be because of corruption in one of the loaded drivers and the driver cache just
needs to be flushed. An alternative to resolve this issue is to perform
Power Drain, to do so follow the steps below

• Unplug the charger and remove the battery of your laptop, if using a desktop remove the power cord.
• Press and hold the Power button for 30sec.
• Plug the charger/power cord and restart system

I would also suggest that you refer to the Microsoft Article provided in the link below for more troubleshooting methods

https://support.microsoft.com/en-us/kb/310123

Hope this information helps.

 

Usb not recognized(unknown device) problem

As above! No usb drive/flash disk,keyboard,mouse on usb ports etc etc but still popping in, on and off tried to new Windows. Tried all solutions on internet but still no joy. Device manager showing unknown device. Motherboard Asus x99 sabertooth. update bios from old to new. no luck