Windows 10: Unknown USB Device Device Descriptor Request Failed

Product: HP Elitebook 8760w
Operating System: Microsoft Windows 10 64-bit

Fresh install of Windows 10 Pro partly as an attempt to rule out whatever issues that would rule out.



In Device Menu, "Universal Serial Bus controllers", there is "Unknown USB Device Device Descriptor Request Failed"

I know that it's the webcam, because

1. when I disable the webcam in the BIOS, this listing no longer shows up
2. when the webcam is enabled in the BOIS, but I disconnect the cable from the webcam module after removing the bezel, the listing disappears, and then reappears when I reconnect the cable

I have tried to update the driver by letting Windows scan my hard drive and Windows Update without success.



I have downloaded the most recent drivers for Windows 8.1 64-bit from the HP website here:

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63913.exe

Running the downloaded file creates a folder C:\SwSetup\SP63913 with a bunch of driver files in subfolders and a few executables that don't do anything noticeable, like install the webcam drivers.

I've tried updating the drivers manually in Device Manager Have Disk... by selecting any and all .inf files in the subfolders without success.



I've been searching online for general solutions to the "Device Descriptor Request Failed" issue and have tried a number of suggestions without success:

1. Disabling "Fast Startup" in Power Options followed by a hard restart... re-enabled because it didn't solve the issue
2. Disabling USB Selective Sleep Settings in advanced Power Options also followed by a hard restart... also re-enabled because it didn't solve the issue
3. Reinstalling "Generic USB Hub" drivers in Device Manager
4. Installing latest Intel Management Engine Interface driver from HP website https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64098.exe

This issue also happens with the Validity Fingerprint Sensor, although I have never used it, have it disabled in the BIOS, and wouldn't lose any sleep if it ever worked. I only mention it because it's possible that the root cause of both devices not working is the same.



Advance thanks for any assistance on this issue.


:)

 

a request for device descriptor request failed


Maybe it's time to step back from the current efforts, and start over. I suggest you read over this excellent tutorial and try all of its steps: [Solved] Unknown USB Device (Device Descriptor Request Failed) for Windows 10 - Driver Easy. The one that may provide you with some easy relief is the one where you uninstall the device whose descriptor is failing, reboot, and see what happens when device enumeration recurs during boot-up. If you're lucky, it will fix itself.
HTH,
--Ed--

 

A request for the USB device descriptor failed. Unknown USB Device (Device Descriptor Request Failed)

A request for the USB device descriptor failed. Unknown USB Device (Device Descriptor Request Failed)

When I connect my Tascam 202 MKVII cassette player to record through USB port using Windows 10 OS, the USB port shows this message and does not recognize the hardware.

May I please know, How to get rid of this issue?

Unknown USB Device (Device Descriptor Request Failed)

Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed.

 

a request for device descriptor request failed

my bios is and custom unlocked bios (latest version) (thanks to Bios Mods -The Best BIOS Update and Modification Source ) because of lenovo hardware whitlist maybe thats causing the problem???